Becky
Very slow, confusing process on negotiationg claims
I have been working with you since August to take care of some testing fees. (This is the end of Nov) I constantly receive a letter stating you are not paying, while getting a email stating you have turned it over to Payor Compass to negotiate with the facility. I have spoken to the provider numerous times and Payor Compass is very slow to respond to them on negotiations. SANA keeps sending s a form letter to the provider stating they are not paying so I get turned into collections. The right hand should be aware of what the left hand is doing. This has caused a lot of confusion and Payor Compass sucks at following through with anything.... yet you keep "assuring me" by email that you are "working on it". I am the employer that chose this plan for my employees... if this is how you treat all your claims we will not be renewing nor recommending SANA.