Michael D.
You provide NO coverage for any of my…
You provide NO coverage for any of my doctors or medical facilities!

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Sana Benefits (sanabenefits.com) has 490 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Michael D.
You provide NO coverage for any of my doctors or medical facilities!
Anonymous
Awful. We have to do all the leg work because Sana hasn’t gotten their contracts in place. how stressful for those families who have a lot of health issues. No providers I’ve asked to work with Sana will. And there are no PCPs who are currently working with Sana in our area.
Response from Sana BenefitsFeb 14, 2023
Hi there, Thank you for your review! We want to assure you that you are heard and your feedback is taken into consideration. I apologize for the experience you've had and completely understand the frustration regarding finding providers. We do have a few routes to take in order for you to see your preferred provider, such as submitting a provider nomination, using our Sana Pay card, or requesting reimbursement! Please let me know if you are still having trouble, as I'd be happy to walk you through these options in order to make your healthcare journey the best it can be!
Jason G.
Because you differ from traditional insurance providers you need to teach in much more effective manor. What you did was just spin absolute chaos on our family. Our Doctors would not even send you a invoice. That reaction was not due to zero reason. You caused a ton of problems and confusion with my own family and that of my peers because NO ONE from SANA choose to be proactive and meet with my company about what you are and how to use ur platform. I will tell everyone a frickin know about our experience with you guys, one of which I could write a book about. I will quit an employer before going through this again.
Kg
HORRIBLE BENEFITS SIMPLE AS THAT
Cathy W.
I called into the pre-certification dept on 12/28/2022 and left a message, never received a phone call back. I was needing to know if my surgery for 12/29/2022 had been called in by my doctor. Wasn't to comforting not knowing before I went in for my surgery on the 12/29 if my surgery was going to be accepted for payment. I still don't know.
Response from Sana BenefitsFeb 9, 2023
Hi Cathy! I took a look into your prior authorization request made by your provider and it does appear it was approved. I do apologize that you were not updated appropriately. Typically the workflow is to update the provider. We certainly do our best to return phone calls in a timely matter. I'm sorry that we did not meet this expectation. Thank you for bringing it to our attention so we can refine our systems to improve patient care!
T.Norris
if there was a way to give you no stars I would have. your company is a scam and a joke. Ive tried to unsubscribe but you persist in pestering me with these stupid emails. We(my company) dropped you after 2 months because you were a joke with no coverage.
Leandra B.
I am very disappointed in Sana! This was our first year we offered health insurance to our employees and Sana dropped us due to claims!! Isn’t that what insurance is for??????
Sherri M.
I need my medication.