Samuels JewelersReviews of samuelsjewelers.com

Response from Samuels JewelersAug 4, 2015

Hello Danielle, We greatly apologize that the item you ordered did not meet your expectations. At this time you have been refunded for the necklace and we encourage you to revisit our site in the future to see if something better meets your expectations. If you have any further questions or concerns, please feel free to contact us at (877) 388-1836.

Response from Samuels JewelersMay 18, 2015

While we are pleased to note that this issue has been resolved for this customer, we are sincerely apologetic that resolution from customer service was needed. It is our company policy to strive to provide the highest level of service to each and every customer, and in this circumstance, we failed to initially do so. We have consumer friendly policies, such as a 30-Day Return Policy and 90-Day Exchange Policy, as well as Lifetime Diamond Trade-In programs. In order to ensure that everyone’s experience is as pleasant as possible, we have a team of sales associates, store managers, district managers and corporate customer service staff, who are committed to caring for customers during and after the sale. If you would like to share your experience or have any questions or comments, please feel free to contact our (877) 388-1836.

Response from Samuels JewelersMay 18, 2015

While we are pleased to note that this issue has been resolved for this customer, we are sincerely apologetic that resolution from customer service was needed. It is our company policy to strive to provide the highest level of service to each and every customer, and in this circumstance, we failed to initially do so. We will certainly take action to ensure this type of issue does not occur for any future consumers. In order to ensure that everyone’s experience is as pleasant as possible, we have a team of sales associates, store managers, district managers and corporate customer service staff, who are committed to caring for customers during and after the sale. If you would like to share your experience or have any questions or comments, please feel free to contact our (877) 388-1836.

Response from Samuels JewelersMay 18, 2015

While we are pleased to note that this issue has been resolved for this customer, we are sincerely apologetic that resolution from customer service was needed. It is our company policy to strive to provide the highest level of service to each and every customer, and in this circumstance, we failed to initially do so. We have taken action to ensure this type of issue does not occur for any future consumers. In order to ensure that everyone’s experience is as pleasant as possible, we have a team of sales associates, store managers, district managers and corporate customer service staff, who are committed to caring for customers during and after the sale. If you would like to share your experience or have any questions or comments, please feel free to contact our (877) 388-1836.

Response from Samuels JewelersMay 18, 2015

It is our company policy to strive to provide the highest level of service. While we make every attempt to satisfy every customer completely, there are times when a customer is not happy with our best efforts to provide high quality service. We have consumer friendly policies, such as a 30-Day Return Policy and 90-Day Exchange Policy, as well as Lifetime Diamond Trade-In programs. Our team of sales associates, store managers, district managers and corporate customer service staff are committed to caring for customers during and after the sale. If at any time any of our customers are dissatisfied with service received from anyone in our company, we strongly encourage their feedback by contacting (877) 388-1836.