Samuels JewelersReviews of samuelsjewelers.com

Nobody cares when you call them.

Took my expensive diamond ring in for sizing from a 7.5 to a 10 and instead of making it the size i needed they made it one size smaller. I had paid $177 upfront and they would not refund. Instead the samuels employee told me that they couldnt refund and that was because I had received work on the ring....???? I told her incorrect work and not what I contracted. All of the information on my invoice indicated a size 10 not a 9. She acted as if I was somehow benefiting from a ring service that resulted in the item not fitting. I took my ring back under protest and will seek out a master jeweler to fix their error. They do not do the sizing in house at Samuels and send the item out. How does a company have no quality control?

It was almost impossible to connect with any representative by phone for days! I called every single number that I found online, corporate numbers, and web-sales. I was put on hold and waited many minutes (sometimes half an hour) to get through and left many voicemails. It was also impossible to get through to the store where I was supposed to pick up my items. I finally gave up and decided to return my items before I even got a chance to see them (after going twice to the store which was closed during normal business hours). At least the interim supervisor at the store, Bailey, once I finally got a hold of someone, was kind; but this did not solve the issue with the bad customer service web-sales.

My fiance was fitted at a local store here. We decided to order his ring online through Samuels since my engagement ring is through Samuels. We got the ring in the mail and its the completely wrong size even though it says in the receipt that they sent us a wrong size. I've tried calling several times now to learn how to exchange it and no one picks up the phone and no one has returned my voicemails. Will probably have to buy from another store and count this ring as a loss.

I have contacted online customer service to no avail. Want my money back now.

While purchasing a Christmas gift for my dad at the south county mall location in St. Louis, there were several miscommunications between management and a salesperson that left me as a consumer totally disappointed with their services. Attention to all consumers, if and when you customize anything, they will force you to purchase it once customized, even if you aren't happy with how it looks. My item wasn't ready in a timely manner. I was left with no other choice but to purchase something I didn't even want nor did I like. My purchase was meaningless! Theyre also dishonest when they tell you your bill will come in a month, the truth is it will come in one week, so be prepared consumers. I felt it was about a sale rather than good service. I will advise ALL strangers, my family, Co workers, and friends not to use this company whatsoever. I wouldn't recommend Samuels to anyone, PERIOD!

Very cheap quality, purple paint coming off. They didn't look like the picture on there website . Very dull looking shade of purple. Won't be buying any more jewelry from them. Very disappointed.

Ordered 3 weeks ago You have your money I don't have my order Hope it arrived prior to Valentine's Day!!!