Samuels JewelersReviews of samuelsjewelers.com

Fiance and I put a deposit down on our wedding bands a couple months ago..went the following month to make a payment and the store is gone! Took days before we could get a hold of someone who then told us to call a different store and weve been playing phone tag with people this entire time. Getting excuse after excuse. We just want our deposit back so we can go somewhere else and get our rings before our wedding in 2 months! In reply to your response: we have contacted customer service.. SEVERAL different times. Nothing has been done. When we finally did get a hold of someone we were told to expect our refund in a 2-3 weeks. Well its been 3 weeks now. And when we called about it today we are told none of the refunds have even been entered in yet because you all dont know how your going about refunding anything yet. Seriously?!

They are trying to steal my money right away. I bought a ring for over $1000.00 and it took them four weeks to make into my size. I have this ring for only a week and decided to return it, but they don't want to take it because it is been a "month" since I purchased it. I was so disappointed with that, and they don't want to listen to me at all. I spoke with manager, manager spoke to another manager and finally they decided to pay me back. I got to wait for my check for almost a month and they even misspelled my first and last name so I would not be able to cash it. Now, they are sending me advertisement on my phone weekly and I can't stop that too. CRAZY!

I purchased an item online in February and have been trying to return/exchange it since March 2017. It is now July and after calling throughout the month of April having to leave messages in a general voicemail box that were never returned except once, then the agent, Shaundra, said she would send me a return label. I never received it. By mid-May, I was calling again and again. The agent finally emailed me and apologized saying she doesn't believe FedEx ever responded to her request for a return label. From May to June, I have exchanged dozens and dozens of emails with the same agent, Shaundra. Not only did I promptly return my item as soon as I received the label at the end of May. When I emailed her to inquire about the status of my refund she responded by apologizing and stating she had the same product mailed back out to me in error. I am now in July, one week from a wedding where this gift was supposed to be given and not only does the cost keep rising and changing on the "other item" I simply want to buy instead but the agent keeps dodging my inquiries to provide me with some type of discount for my four (4) month battle to exchange a simple set of earrings. I will never purchase at Samuels online again. Far be it for the item to be incorrect, broken, or need resizing. It will literally throw their customer service skills into a frenzy.

We purchased a 3 carat engagement ring with wedding band ,it was marked over &10,000 and sold to us for a little over $6,000. I had it resized , when I got it back, it look like missing some diamond it looks different, the stone seems smaller. We took it different jewelry store and asked them how many carat my diamonds, we didn't tell them of many carat the ring and where we got it. They checked it in front of us, the guy said , the ring it's only 2.25 carat. I know it something not right this ring, I'm so mad why they do that???? The ring pass 30 days to return it and we haven't make one payment yet, but we will never pay this ring. Im going to return the ring that's not right of they did.

They suck! Wish I never my husband would of went to jareds so somewhere with better customer service. Worse customer service ever! Rude. Slow. And poor service. Do not waste your time here!

Online ordering from Samuels was a nightmare, would not recommend it to anyone.

I order a band online and and my band got stolen from the FedEx truck. And when I call Samuels and spoke to the rep she was so rude, and her customer services was poor. Never again I will order from them.

Diamonds are horrible so cloudy the only sparkle is the white gold will never buy from you again .I can't return because I threw away the receipt by accident so I'm stuck now😡😡