Samuels JewelersReviews of samuelsjewelers.com

I placed an order 12/11 for a Christmas gift and have not yet received a shipping confirmation. I have emailed Samuels Jewelers as per the order confirmation I received and have not gotten a response, nor am I able to get through on their phone line. I left them a message (because that’s what their phone system forces you to do) and am still awaiting their call back. I am incredibly frustrated with this experience, and it seems to be a common theme here...

never get through

I would say terrible customer service, but thday would mean that you would have to have someone to speak to wich there aren't

You guys lost my order and still haven’t found it

I would never buy jewelry from here anymore. I ordered a customized name plate for my daugter 16th birthday, first it was much smaller and very thin for $122 then it appeared on the website 2nd it did not come with a necklace which was not stated on the website so now I have to go to different stores to pay more money to get a special necklace to put on the name plate. Which I have not been able to find yet

I wanted to get my "retro" watch refurbished. An old, good quality Swiss made wind up watch. Accepted their quote and got the job done. It had to be returned after a few months as it would not keep time. The same fault occurred again just after the guarantee was up. I was then quoted a price twice that of the original job. When I questioned this their response was "we do not set the prices". However they did supply the guarantee. The watch is now back in the draw. Very disappointing experience. I couldn't honestly recommend them for this kind of work

DON'T BUY YOUR JEWELRY FROM HERE and don't expect them to ever contact you back from customer service. They don't answer phones and won't return voicemails or emails. Good luck! *EDIT: WHY am I not surprised that I get a response after posting a bad review but not after multiple voicemails and emails being sent to the company?

I bought a watch and a piece broke off the band the first time I put it on.