Our 120-year diamond tradition began in San Francisco, where Albert Samuels first opened his doors in 1891. Today, we are committed to preserving the principles of quality, value and customer service excellence established by our founder over 120 years ago.
Samuels Jewelers (samuelsjewelers.com) has 235 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Customer
I don't know why I continue to deal with this company? Time and time again I have issues with not only their service but also their products! Double thumbs down, don't waste or time or energy. Not worth the hassle!
Connie M.
Had custom design piece done at Rogers Jewelers at Fairfield in Beavercreek. Ring not made per specifications. Have had nothing but the run around trying to get this resolved. Have contacted corporate to no satisfaction. Reported to Better Business Bureau for poor customer service. They can't keep their employees, The three who were working on this issue have all left! I would never recommend shopping here!
Jeanne S.
I have had several pieces of jewelry purchased from Samuel’s in Albuquerque and then they closed their store. Since then, getting warranty work done on my wedding set and other pieces of jewelry has been a nightmare. I have to go to a major city where they have a Samuels in order to get anything done. Since I’m not planning a trip, I have called their customer service line and left several messages, as they never answer their phone and have yet to receive a return call. I have two stones loose in my wedding set and I am afraid to wear it. I would never recommend shopping at Samuels.
Mark
I placed my order checked the next day option and 3 or 4 days later I contacted them asking where my order was . Response was it is being processed do you wish to cancel order or proceed , why have next day option and nothing about processing order nothing. Of coarse I proceed happy with product but it took 3 or 4 weeks to get !!! No discount or anything for delay not sure if I will ever order again!!
MICHAEL
The diamonds are falling out of one of the ribgs. I will send back for a refubd or full cr ED it.
Robert T.
The person I talk to about my order was rude. I pay $25 for over nite service. My order look like it came out of a toy machine.
Customer
I wish it had a stamp on the ring not having it make it look fake
Customer
Only recieved 1 of 2 rings ordered, upon calling was informed that they no longer work with the vendor for the second ring. No one reached out to is and we had to call several times to get full explanation.
