Samuels JewelersReviews of samuelsjewelers.com

Response from Samuels JewelersAug 4, 2015

Hello Karen, We have reached out to you regarding this issue via email and hope we have cleared up your concerns regarding this personalized piece. Since this is a custom piece it can take 2-3 weeks to be created before it is shipped out to you. If you have any further questions or concerns, please feel free to contact us at (877) 388-1836.

Response from Samuels JewelersMay 18, 2015

It is our company policy to strive to provide the highest level of service. While we make every attempt to satisfy every customer completely, there are times when a customer is not happy with our best efforts to provide high quality service. We have consumer friendly policies, such as a 30-Day Return Policy and 90-Day Exchange Policy, as well as Lifetime Diamond Trade-In programs. Our team of sales associates, store managers, district managers and corporate customer service staff are committed to caring for customers during and after the sale. If at any time any of our customers are dissatisfied with service received from anyone in our company, we strongly encourage their feedback by contacting (877) 388-1836.