Samuels JewelersReviews of samuelsjewelers.com

Horrible about returns I tried returning the ring within 1 hour of purchase they said ALL sales final. MOST all other Jewlery stores give you a 30 day return policy. Not Samuels Why? They sold me a Lab diamond. Becareful when purchasing from them. You might be naive like me never knew there was anything other than genuine REAL rare diamonds from the earth. Unfortunately, they’ve cheapened the rarity of the diamond and sell these Lab diamonds that are man made all look alike no genuine rarity about that. I didn’t know what a lab diamond was until returning my third time to the store where the Manager insisted how wonderful, beautifully and better a ECO diamond is. Very good persuasion but at the end of the day He DOES NOT care about you, me as the customer ONLY his sales$$$. So sad business is like this but I guess that’s why their in for their 4th bankruptcy. Tracie

Bought a bridal set with a anniversary band and had all 3 soldered together. Little did I know they only sold me the warranty to the bridal set. Now when I send it off to he replated they want to charge me for the 3rd ring. Manager is rude and customer service sucks.

Very dissatisfied with the earrings I received. The pictures online do not mirror the earrings purchased. Tried to return but to no avail as returns/exchanges are not accepted given bankruptcy filings. However, it is unfair and deceptive when online picture show one quality of earrings and the pair received look nothing like the picture online. Also, only offered a $50 credit to appease me on my purchase that I did not want based on what I received. Overall, do not buy these earrings and if you do please check to make sure it is the quality you want based on the information listed.

Took me four weeks to receive a ring I ordered.

Samuel is just a big scam they said no interest rate for 5yrs and they will charge you finance charges. And then you will pay at the store because they said you can pay at the store on or before the due date and they will charge you a late fee. I’ve tried calling customer service of commenity and they are so rude. Cannot even help you and they said i am not supposed to pay at the store? They coordinate with them and tell them to inform everyone not to pay at the store. I find it really odd. Looks like they just wanna keep on charging their customers. Very bad experience with company.

I placed an order online going on 2 months ago now. I have called numerous times since and left several messages to get an update on my order with no response back from anyone. Absolutely terrible customer service!!!!! Update: I finally got ahold of someone at their corporate office, 1-877-726-8357. I was told that the person handling their internet sales customer service department left suddenly without notice and they haven’t had anyone in place until now. They transferred me to someone else, don’t remember his name now, who proceeded to tell me that my order would not be able to be fulfilled. When I asked why, he said due to unforeseen circumstances with their vendor and not being able to source the materials anymore. So much for my wife’s anniversary present that we’ve been patiently waiting for.

Non Existant Customer Service I had bought several items from Samuel's Jewelers both in store and online. Until my most recent purchase I was very happy. I ordered two pearl necklaces online, only received one. I've tried their Customer Service line for eight days, apparently this company's touted CS consists of an answering machine, and no humans. So far, and probably, I'm out two hundred dollars. VERY DISSATISFIED!

Was not what showed in the pic will never buy from them again