Our 120-year diamond tradition began in San Francisco, where Albert Samuels first opened his doors in 1891. Today, we are committed to preserving the principles of quality, value and customer service excellence established by our founder over 120 years ago.
Samuels Jewelers (samuelsjewelers.com) has 235 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Hillary
Overall I love the ring I ordered from Samuel's. The only reason I would say I had a problem was after the ring had shipped. I ordered my ring to ship to the store and the website wasn't able to get my tracking information for a couple of days, but other than that all the people I interacted with were very nice and professional. Would definitely buy from them again.
Shelby
Site is easy to use. More pictures would be helpful to pick the perfect ring! 💍
Customer
Ordered our ring online had it shipped to store and no one could find our ring until the next day so we had to make another day trip just to pick it up in the city.
Jessica S.
I bought my fiancé's wedding band online and received it quickly with no trouble! It was a good experience and he is happy with the band!!
Theresa-San J.
I wanted to give a 5 star rating, but I cannot only because it took so long for the jewelry to arrive at the store for pick up. I ordered 3 beautiful items, 1 arrived by itself & the store called me to let me know it was ready for pick up, but the other 2 items took about an additional 3 weeks to be delivered to the store & then no one called me to pick up my items. I had to contact CS to see what was happening, however they were very pleasant & returned my call within 24hrs with an answer. So I was very pleased. The jewelry is wonderful!! I usually shop in-store but online had great bargain prices, therefore, I am very likely to shop online again in the future.
Response from Samuels JewelersMay 18, 2015
We do apologize that it took so long for you to receive your items, but are very pleased you are happy with your purchase. We will certainly take action to ensure this type of issue does not occur for any future consumers. In order to ensure that everyone’s experience is as pleasant as this one, we have a team of sales associates, store Managers, district managers and corporate customer service staff, who are committed to caring for customers during and after the sale. If you would like to share your experience or have any questions or comments, please feel free to contact (877) 388-1836.
Caroline K.
I have been a long time customer of Samuels. I love their jewelry and think the quality is great. Thasks to Samuels I have a jewelry chest full of pieces I lots of complements on. I will continue to be a customer.
Response from Samuels JewelersMay 18, 2015
We are pleased to hear from clients who have enjoyed their experience with us. It is our company policy to strive to provide the highest level of service to each and every customer. In order to ensure that everyone’s experience is as pleasant as this one, we have a team of sales associates, store Managers, district managers and corporate customer service staff, who are committed to caring for customers during and after the sale. If you would like to share your experience or have any questions or comments, please feel free to contact (877) 388-1836.
kysha M.
I PLACED AN ORDER PRODUCT WAS AVAILABLE AND SHIPPED. EVEN THOUGH ON MY LAST ORDER I ONLY RECEIVED PART OF IT. I GUESS THE OTHER ITEMS WEREN'T AVAILABLE FOR IMMEDIATE SHIPPING.
Response from Samuels JewelersMay 18, 2015
We are pleased to hear from clients who have enjoyed their experience with us. It is our company policy to strive to provide the highest level of service to each and every customer. In order to ensure that everyone’s experience is as pleasant as this one, we have a team of sales associates, store Managers, district managers and corporate customer service staff, who are committed to caring for customers during and after the sale. We do apologize that you did not receive your entire order in one shipment. This happened because the items you ordered were sent from different facilities. We hope you have now received all of your items and are fully satisfied with your purchase. If you would like to share your experience or have any questions or comments, please feel free to contact (877) 388-1836.
