Samuels JewelersReviews of samuelsjewelers.com

I'm trying to exchange the rings for the right size and I cannot get anyone to help. I have called and left several messages and I have not received a call back. Very disatisfied and disappointed

Items received don't look like pictures on website. The colors are way off. Communication is pretty much non-exsitent. Shipping take a more like 3 weeks instead of 5-7 days for standard shipping.

She loved the ring, but all of the hassle I went through to exchange a already broken bracelet when it arrived.

My order wasnt not what I ordered.

So you advertise a sale price 2 weeks before Christmas and I purchased a ring for my husband. A week later I get an email stating this ring takes 2-3 weeks to ship. What?! You couldn't mention that at checkout? So it's not the end of the world cuz his bday is Jan 14th. I replied stating I need it by then n was told no problem it's more than 3 was away. I was told I would be sent a firmer ETA once it ships but that never happened. Later I have to go back online n request the tracking number to look it up myself and can you believe it was est to arrive on Jan 12th, the day before his bday? So it was a Friday n we had to delay our departure out of town while we wait for USPS to deliver the ring. So are you selling rings you have to buy from an outside supplier? I was told ordering in store would be the same. Did I mention the ring was ok? I mean just ok, not like other nice jewelry I have bought from Samuels before. Disappointed.

I WON'T ORDER FROM SAMUELS VIA ON LINE EVER AGAIN. I HAVE YET TO RECEIVE MY ORDER PLACED ABOUT TWO WEEKS AGO. THE ORDER WAS FOR A NECKLACE AND A RING. I HOPE SOMEONE IS ENOYING THEM

Products they peddle are cheap, low quality knockoffs. Regular prices they show on their website are unheard of astronomical prices no one would ever pay. The 2 items I have already purchased were from China. If you must buy from them be VERY VERY careful on what you purchase. Should be called Samuels 99 cent store. Didn't like the experience at all.

I purchased an engagement ring and it turned out to be much smaller than expected! It was a 1 ct Marquis cut diamond and it looked like children's jewelry. We are trying to exchange it for a solitaire but its slow going at best! I'm discouraged and disappointed with this jewelry buying experience.