Samuels JewelersReviews of samuelsjewelers.com

Ring already started falling apart POS

Item was not as shown or described online. Due to the “final sale” policies, I am stuck with my purchase and have wasted money on junk.

I am not surprised they are closing their doors. We came in to look for a wedding band. We were told that everything is 80% off due to store closing in El Paso, TX. We found a ring and were given one price when we were trying it on. My husband was so excited to buy it for me because we have been looking for a long time. When we got to the checkout, "magically" price for the ring doubled and sales lady said, "oh I am sorry I guess I made a mistake". Really? You made a mistake. Manager was useless and condescending too. No help, no explanation, nothing. I will not give you my business and will not recommend you to anyone. Because of your customer service the store is going out of business!!!

I bought my mother a beautiful purple amethyst ring for Christmas. It didnt last a week until a prong broke off causing her to lose the stone. Even after a few days of wear the over all ring looked like it had aged years. All I wanted was a decent ring and I got pretty much trash.

I ordered an item on line from Norton Shopping Guarantee. The email that confirmed our purchase did not include any tracking information for the product. I called their customer service times and always waiting for about 3 minutes, then was asked to leave a message which I did EVERY TIME!!! So far I haven't received a call back from them. I went to the store to see if it got shipped there and they couldn't help me either. The product did get mailed to my house, but the customer service and shipping information portion of the on-line order is by far the worst I've ever seen.

I Still have not received the ring I ordered and can not get ahold of anyone from customer service. A message has been left and they have been emailed with no responses. It is now 13 days past when it was to be delivered. USPS did an investigation and they can not locate it either. I am just really unimpressed with both companies at this point.

Horrible dimond quality and customer service refused to exchange. I feel like I threw away 5000. Stud earrings are so ugly that I’m embarrassed to wear them.

Worst experience ever!!