Bryan R.
Returning an Item.
I am very disappointed with my customer service experience. I have contacted the company twice regarding returning an item I no longer need, and I have followed the instructions provided. However, I continue to receive the runaround instead of a simple resolution. I was told I would receive a return label within 48 hours, and that timeframe has already passed with no label received. I am now having to reach out for a third time just to get this process moving. Returning an item should not require this much time and effort, especially when I have followed the company’s instructions. The lack of follow-through and communication has been frustrating and unprofessional. I hope the company improves its return process and honors the timelines it communicates to customers.
Response from samsungpartsusa.comOct 21, 2026
Hello, We apologize for the delay in receiving your return label and the frustration of having to contact us multiple times. We understand that you followed the instructions provided and expected a response within the timeframe communicated. Our communication and follow through should have been better. For clarity, when a part is no longer needed, you are responsible for the return shipping costs. Our return policy is clearly stated at the bottom of our web page. We recognize that this does not excuse the delay or lack of communication regarding your return.