samsungpartsusa.com Reviews | Read Customer Reviews of samsungpartsusa.com

samsungpartsusa.com Reviews | Read Customer Reviews of samsungpartsusa.com

samsungpartsusa.com reviews

Showing 19 reviews with 1 star · Clear filters

UCCELLO, F.
Oct 23, 2026
Waited 4 months for the part and cNe…
Waited 4 months for the part and cNe damaged. Filled out the claim and no refund or communications since.
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David De la C.
Oct 23, 2026
Spent the wrong part
Spent the wrong part. TWICE.
Response from samsungpartsusa.comOct 23, 2026
Hello, We’re sorry you received the wrong part twice. We understand how frustrating this is. Please reach out to our customer service team to set up a return.
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Nancy
Oct 22, 2026
Cancelled the order
Cancelled the order, received the conformation that the order will be cancelled and still received the email saying that thank you for purchasing the product . I am sure return hassle is on the way.
Response from samsungpartsusa.comOct 22, 2026
Hello, We’re sorry for the confusion and frustration of receiving a purchase email after being told your order would be cancelled. We understand why those conflicting messages would leave you worried about a return. We have a very small window to cancel in stock orders because they move quickly through processing. We would appreciate the opportunity to review your order and confirm its status so you know what to expect. For clarity, our return policy is stated at the bottom of our web page, and we’re happy to help explain any next steps.
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Brian L.
Oct 21, 2026
The remote doesn’t pair with the tv.
The remote doesn’t pair with the tv.
Response from samsungpartsusa.comOct 22, 2026
Hello, We’re sorry to hear that the remote is not pairing with your TV. We understand how frustrating this can be. Please reach out to our customer service team so that we can assist you further and help resolve this issue.
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Bryan R.
Oct 21, 2026
Returning an Item.
I am very disappointed with my customer service experience. I have contacted the company twice regarding returning an item I no longer need, and I have followed the instructions provided. However, I continue to receive the runaround instead of a simple resolution. I was told I would receive a return label within 48 hours, and that timeframe has already passed with no label received. I am now having to reach out for a third time just to get this process moving. Returning an item should not require this much time and effort, especially when I have followed the company’s instructions. The lack of follow-through and communication has been frustrating and unprofessional. I hope the company improves its return process and honors the timelines it communicates to customers.
Response from samsungpartsusa.comOct 21, 2026
Hello, We apologize for the delay in receiving your return label and the frustration of having to contact us multiple times. We understand that you followed the instructions provided and expected a response within the timeframe communicated. Our communication and follow through should have been better. For clarity, when a part is no longer needed, you are responsible for the return shipping costs. Our return policy is clearly stated at the bottom of our web page. We recognize that this does not excuse the delay or lack of communication regarding your return.
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Don C.
Oct 21, 2026
Worthless
No communication. Wrong product $200 wasted. In the trash. Waited months for the part and it magically arrived. Worthless. Samsung appliances are crap!
Response from samsungpartsusa.comOct 21, 2026
Hello, We’re sorry to hear about the long wait, lack of communication, and incorrect product you reported. We understand how frustrating this experience has been. For clarity, our return policy is clearly stated at the bottom of our web page. Please contact our customer service team with your order details so we can review what happened and discuss the available options.
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Guadalupe P.
Oct 20, 2026
The replacement part is much smaller…
The replacement part is much smaller than the one I tried to buy. It's useless to me.
Response from samsungpartsusa.comOct 21, 2026
Hello, We’re sorry the replacement part was too small and didn’t meet your needs. We always recommend searching for parts using the full model number to ensure a guaranteed fit. Please contact our customer service team so we can help you find the correct part and review your return options.
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Maks P.
Oct 6, 2026
Deception over a period of 4 months
I have been contacting you every single day for four months, and every time I am told to wait 24–48 hours. Four months later, I am still waiting and nothing has been resolved. You keep sending me from one support representative to another, and every single time I receive the same empty promise. This is not a solution — this is simply wasting my time and misleading me. If your support team cannot resolve this issue, then stop sending me there and stop giving me false promises. I have been patient for far too long. I do not want another “24–48 hours.” I want this issue resolved now.
Response from samsungpartsusa.comOct 8, 2026
Hello, We sincerely apologize for the frustration and disappointment you have experienced while waiting for your refund. We understand how upsetting it is to receive repeated timelines and assurances without a clear resolution, especially after waiting this long. You deserve clarity regarding the status of your refund and what has occurred throughout this process. We are sorry that your experience has left you feeling unheard and without the answers you need. Please contact our Customer Service team directly so we can review the details of your case and work toward providing the clear information and resolution you have been waiting for. We truly appreciate your patience and the opportunity to address your concerns.
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