SamstoresReviews of samstores.com

This is a horrible website. Don't buy from them. The phone I received was open and had finger prints all over it. You could clearly tell it was used or refurbished. I contacted them and they do not allow RETURNS. Don't buy. Buy from a true, legit site.

I was not sure. But my friend recomended them. He lives in Chicago. and has been there for washer dryer pick up.I ordered same model and got everything as mentioned on time. Also there was No sales Tax. The way they handle my ordered was very professional and excellent customer service.

Superb service They have the best after sales service. They helped me step by step how to set up my Brand new Multisystem TV and dvd recorder

Got my unlock apple 4 g 32gb I phone on time. I love the phone. Will come back again soon

I HAD PLACED AN ORDER FOR A QUANTITY OF 6 TRANSFORMERS OF 8000 WATTS. I WAS WORRIED THAT I MIGHT NOT RECEIVE THEM IN TIME SO I WANTED TO EXPEDITE MY SHIPMENT. WHEN I CALCULATED THE TOTAL COST ON THE SHIPPING THEN I FOUND OUT THAT JUST TO SHIP ONE PIECE WOULD COST ME THE SAME PRICE OF THE TRANSFORMER. I IMMD. CALLED THE CUSTOMER SERVICE TO SEE IF THE SHIPPING CAN BE A LITTLE LESS THAN WHAT IT WAS. I SPOKE A GENTLEMEN BY THE NAME OF BENNY AND HE ADVISED ME TO SHIP THEM GROUND INSTEAD OF 3RD DAY BECAUSE ACCORDING TO HIM I WOULD RECEIVE IN THE TIME FRAME THAT I WANTED. AT FIRST I WAS A BIT SCARED BECAUSE I REALLY WANTED THEM ON TIME BUT BENNY WAS VERY CONFIDENT ABOUT THE TRANSIT TIME FOR THE SHIPPING. SO WE WENT AHEAD WITH THE GROUND SHIPPING INSTEAD OF 3RD DAY. THE ORDER WAS PLACED IN THE MORNING AND I HAD 6 TRACKING NUMBER IN MY EMAIL BY THE EVENING. I TRACKED THEM ALL AND GUESS WHAT? BENNY WAS RIGHT, I DID RECEIVE THEM IN TEXAS WITHIN 3 DAYS. THANK YOU SO MUCH SAMSTORES. THE TRANSFORMERS ARE NOW BEING USED FOR A GREAT CAUSE AND I WILL BE BACK TO BUY MORE FROM THEM. ONCE AGAIN THAN YOU SO MUCH SAMSTORES.

I also ordered from this company. I found the specific product on their website that I wanted in stock. I received a call stating that the item was not available, and they could send me a similar item for around the same price. I agreed over the phone. I received a product that was not for use in the United States despite being told it was "Universal." I called for weeks trying to request a refund or exchange. I got nowhere. After several attempts, I finally got someone to send me an RMA form to fax back. I immediately faxed it back hoping to get an RMA number assigned. I never heard back. I called after a week and was told they never received my fax. I faxed it again. No word back. I called a few days later and was told that they would not refund. No problem, I'll take an exchange. Refused. I filed a complaint with the Better Business Bureau. After a few more phone calls to them, I was finally told that I was approved for an exchange. I spoke with someone named Santu that told me that he was looking for a similar product to exchange with. He told me to call him the next day. I tried to call him every day for a week. He was unavailable every time, and never returned my call. I finally spoke with Peter, the manager. He berated me over the phone. His hostile, angry call was not acceptable. He also told me that he would try to find a comparable model to exchange for me. That was two weeks ago. I still have not heard back from him. Their argument is that this is beyond their 30-day return policy. It's only taken that long because I've had to call them on several occasions for several weeks to get anywhere. They've avoided handling this problem. They won't return my calls. I originally placed this order 5 months ago. I have a useless product sitting in the original box doing me no good.

They are not to be trusted. I have bought my item from more than 2 weeks and they are still holding the order stating that they are out of stock, but keep in the site and allowing people to purchase the "out-of-stock" merchandise

DO NOT BUY FROM SAMSTORES ! I repeat, DO NOT BUY FROM SAMSTORES ! Unless of course you don't mind throwing your hard earned money away? My expeirence left me shaking, the one thing you can count on from this company, is that everything they tell you is a lie. Do yourself a favor, buy from a reputable business, you will save yourself a lot of headaches and it will be worth every penny. The item I received is not the item I ordered and arrived much later than the date they said it would. BUYER BEWARE, BUY AT YOUR OWN RISK! DO NOT BUY FROM THESE THIEVES !