Ashley
Poor communication before booking…
Poor communication before booking caused a lot of confusion. We were quoted a price for a trip containing 3 drop-offs/collections, we paid it and were then charged that amount 3 times without warning. After much back and forth we agreed on a good price, but it would have been easier if the correct price was communicated in the first place. Collection from the airport was ok, but we had to walk outside to find the mini-van, no driver waiting for us in the terminal. collection from our hotel the day after was great and we were taken to our cruise ship in a party bus. collection from the cruise terminal was not great. had to call Sam's to then be told the collection had been cancelled, but after a few minutes they managed to get a vehicle to us. Overall the service was ok once we ironed out the communication issues and we would probably use Sam's again if we return to Houston.