SamsaraReviews of samsara.com

If I were to write the amount of things wrong with this company I would have wasted my entire day take my word STAY AWAY. Then they come on here and try to convince you that they have resolved my issue BS they have resolved nothing no calls or emails just been ripped off.

We were a Samsara customer for a couple years. We wound down our vehicle fleet, so we attempted to cancel our service. We sent in a cancellation form in 2021, they continued to auto-renew our subscription and monthly bill us. We followed up and they said it was a technicality. They said it would be done, but they continued to bill us. We followed up again and they said there are 2 subscriptions and they would cancel, but not refund for the continued billing. They now claim that we owe them. They refuse to even try to resolve the issue. It's been 1.5 years of dealing with their billing support. Stay away, they are extremely unprofessional and incompetent with regards to their billing practices.

Thanks to your technology, we quickly adopted a simplified approach to tracking, monitoring and managing our services. The ease of use of your web interface has greatly contributed to the configuration of complex processes that allow us to obtain the relevant information for our needs. We are impressed with the efficiency and quality of the products and services you provide and thank you for helping to make our transition to the new Canadian regulations for electronic log book devices so smooth.

WORST CUSTOMER SERVICE. We ordered the devices for 15 vehicles. They sent the wrong cables so we could not install them. Said they were sending the correct cables. They never sent them. We tried to cancel service and tried to find out where to deliver the units. No one would answer. Finally two weeks later we got a response and they acknowledge their mistake, Promise a refund. We return the equipment and they bill us again for the monthly service. We don't even have the equipment in our possession. Again no one will respond and we are still waiting on our first refund. Be careful if you have any issues they will not be easy to resolve and will be costly.

Samsara gives adequate information that helps us solve many problems. That is just Awesome.

we love being able to send the tracking link to our customers so they don't have to keep calling for a driver position or an ETA

I love the user friendliness of the Driver app. Not sure why alerts don't get push through all the time, always having to call in to get emails unsuppressed.

So I am the manager of the warehouse were is work and the app on my phone help me with being able to time manage and coordinate my deliveries way better than before love the app keep up the good work