SamsaraReviews of samsara.com

WORST COMPANY I'VE EVER DEALT WITH, TOLD THEM I ONLY WANTED THE PRODUCT WITH REAL TIME TRACKING AND WAS TOLD I COULD TRY IT FOR 30 DAYS AND IF IT DIDN'T DELVIER I WOULD BE ABLE TO CANCEL AND GET MY MONEY BACK. ALL THEY DO NOW IS GIVE ME THE RUN AROUND AND TELL ME I'M TRAPPED IN A CONTRACT WITH THEIR MEDIOCRE PRODUCT AFTER I RETURNED IT A WEEK AFTER RECEIVING IT. STAY FAR AWAY FROM THIS COMPANY, HUGE SCAM!

I really think someone should be hands on maybe even on the ground to help everyone get setup and take full advantage of your product. People are short staffed this day and time and do not have time to take a training class . You have a decent product but i need someone here looking at my day to day and help make me better. Samsara could learn a lot from Log Creek in return.

BEWARE!!!! Read all the other reviews, THEY ARE CORRECT, this company DOES NOT! care about customer service one bit. Just got finished with IFTA audit, got fined because of Samsara's inaccuracies and discrepancies. They don't care and REFUSE to work with auditors.

Samsarais as easy and simple to use as anything can be made to, but has a ton of problems. My biggest and most aggravating problem with it is it kicking into drive while sitting still I'm dealing with that very issue right now. It has caused me to be in violation, miss my pickup for next load, and screw my day completely up. My company can't fix it ans has no answer for me. So if you have no choice but to use samsara due to your company choosing them then beware. Always keep an eye on it if not you will get screwed and as a driver you know how important our time is and last thing any of us need is another headache. So keep aspirin close, an eye on this piece of crap and good luck with it. You will need it

Ordered samsara years ago. Salesperson never explained that they charge you every year for 3 years according to supposed contract. Upon first sales pitch we paid the amount due for equipment and i guess first year of service. Unfortunately due to circumstances with everything going on the past couple years we never used equipment. A year after initial purchase there was another substantial charge(thousands of dollars). I called immediately after charge and told samsara I never even used equipment and salesperson didn't explain the multi year contract. Samsara does not care that yiu pay for a service never used.(scam) I accepted the charges though and expressed my concerns about being charged for a service never even used. And now this year another crazy charge(thousands). Still never used service. I recommend making sure you are actually told what samsara offers. They will charge you even if you never used service. It's really not a good business practice

Great experience from the Sales team (Jaqueline Gregory), to the implementation consultant (Stephanie Moreno). Glad to have a team who can assist ours when we need the support and training for our managers. Thank you Samsara Team.

The worst costumer service, I got many violations because of their technical issues and when I'm asking for any reasons why the violations occurred they don't give me any answers and the violations are still on my record. The most recent one happened over a month ago and anytime km calling for an update about it they still say that's under investigation and no exact answer can't get from them. The personal from costumer support is so rude they are yelling on me and keep telling the same thing that they don't now nothing and have no access to the cases and no connections with engineering team. I told them that I want to cancel my contract with them and the answer form a guy Daniel from costumer service was: "please do that". They have absolutely no care for their costumers and don't take any responsibilities for their faults. Don't recommend anyone to work with them. The worst company!!

Our account has been suspended for at least a month. I've logged at least 10 calls since the problem arose yet still the problems persists despite all the invoices on our account being settled. The customer services team are always polite and friendly when speaking with them on the phone; However whenever a call is escalated to the collections or billing teams no one ever gets back to us to resolve the underlying issue. Consequently we've had no access to our service for over a month and we feel extremely vulnerable not knowing where any of our vehicles are. Outstandingly bad service.