SamsaraReviews of samsara.com

My business is part of a wider group that uses the Samsara platform already. On boarded with Samsara in August with installs happening till end of November. The UI for the software side is intuitive, I like the ability to set up custom driver app profiles so different roles within the business can have a more tailored experience. The customisation of many aspects of the system is great. Ash has been my Samsara rep during the onboarding and install phase and has been a great help when needed

Very advanced and modern technology that has helped improved our transport department and widen our and our drivers knowledge

I happy with the Samsara product still learning the system but so far I am impressed.

Samsara is great partner

Fantastic company, lots of valuable data however back up service in my personal opinion needs additional support.

Safety events have changed the business

Love dealing with these guys. They are quick to repsond with any queries I may have and I love to see all the new things they are developing.

We’ve been dealing with Samsara for over 19 months, and this has been one of the most frustrating business experiences we’ve ever had. They can care less about you as a client once they have signed you. We paid faithfully for months, even while three of our devices remained nonfunctional and support ignored repeated requests for help. No luck calling them and trying to get real assistance. When we finally stopped paying to get someone’s attention, Samsara suspended our access, then tried to charge us for the same suspended period and claim we violated the contract. In reality, they violated their own agreement by failing to provide working equipment, timely support, or basic communication. We have emails, call logs, and records showing over twenty different representatives, each contradicting the last. Every new rep starts from zero, introduces new “facts,” and buries the issue in confusion. Even now, after 19 months of documentation, they cannot provide a single clear, itemized ledger proving what they say we owe. Their explanations change weekly. One rep says we aren’t being charged for suspension time; the next sends documentation that proves we are. We’ve spent well over a year trying to resolve this in good faith. What we’ve learned is simple: Samsara’s customer support is a rotating wall of excuses. If you rely on accuracy, accountability, good customer service, working equipment, and transparency in your fleet operations, look elsewhere.