Alfa Express, I.
Customer service is non existent!
This company has a horrible customer service! I have used Samsara for over 3 years in all of my trucks. Samsara sent me a defective Dashcam when I first signed up for their service and for over 3 years they did nothing to correct the issue yet they were charging me for the service for over 3 years. When I've finally had enough I switched to a different company and asked Samsara to cancel my contract, but they refused! Please don't waste your time and money and go with the company that cares about their customers and not just the money. UPDATE!!! Kelly from Samsara replied to my review, saying that she has sent me a direct message but she actually didn't! Customer service at it's best!!!
Response from SamsaraDec 18, 2025
Hi there, Thanks for taking the time to leave a review. We always aim to put our customers first and are sorry this has been your experience. I've sent you a direct message, please reach out with your account information, and a team member will get back to you shortly. Kelly




