Rachel
Cannot get out of contract even at contract end
The product works as advertized although they dropped many of our favorite feature with no reduction in price. My issue was that I was locked in for three years and at the end of that they auto-renewed me for another charging my credit card over $3k. I could not have canceled my account the day before. The day they charged my account I said I did not want to renew and they said too bad. I have fought with their customer service for a week now and made no progress.
Response from SamsaraMay 27, 2025
Hi Rachel, We’re sorry you are experiencing frustration with your service, and aim to provide the best support possible. We’d like to get this issue resolved for you as soon as possible. I've sent you a direct message, please reach out with your account information, and a team member will get back to you shortly. Thank you for being a valued customer. Kelly