Sam EdelmanReviews of samedelman.com

Beautiful boots fell apart after a few wears - the “leather” literally ripped down the side of BOTH shoes. Despite multiple customers stating the same issue in the reviews, I was advised I’d still have to send them back at MY EXPENSE to find out if they’re actually defective and eligible for refund. No email response for 5 days so no written confirmation of the incident. DO NOT BUY!

DO NOT BUY FROM THIS BRAND — THEY KNOW NOTHING ABOUT CUSTOMER CARE. I placed an international order 6 weeks ago and have neither received the items nor a refund. I called customer service to get an update and was told that "an investigation has been started with the shipping company, and we don’t know how long this will take. You just need to wait." Then I asked what the acceptable timeframe is for a customer to receive their order, I was told “we don’t have any.” Seriously? A retail brand with no standard delivery timeframe? That tells you everything you need to know about how little they care about their customers. Their representative hanged on the phone when I insisted on getting a proper answer with a timeframe for solving this issue. Offering solutions is the key for customer satisfaction. They offered NONE. To anyone considering buying from this brand: STAY AWAY. Your time, money, and peace of mind are worth more than dealing with a company that clearly isn’t prepared to support its customers once they’ve taken your payment.

I chose this pair of shoes because I was drawn to its design and material quality at first glance. Unfortunately, after wearing it, I discovered that it’s not comfortable at all—especially around the heel area, which feels quite stiff. The sound coming from the heel while walking is very annoying and has caused me embarrassment more than once, making me avoid wearing the shoes in quiet places. I’ve tried to soften the leather in different ways, but it still needs more time or adjustments. I really wish there had been more information about the comfort and wearability of the shoes on the website before purchase, because looks alone aren’t enough. Personally, the experience wasn’t satisfying, but it might still suit others who don’t mind the sound or stiffness.

The bottom of my shoe is broken

I am really disappointed in a recent customer service experience both in store and through the corporate number. I placed an online order and used the Happy Returns service to complete an exchange for the same item in a different size. When I received the new size, I still wasn’t happy with the fit and want to return the item but for some reason, the website shows that the sale is still processing even though I have the item. I have called customer service and they couldn’t help but told me I could go to the store. Well I went to the store and they also couldn’t execute a returns process. Based on this, I will never buy direct from Sam Edelman again. Don’t use a third party service if your own POS isn’t capable of performing simple transactions in partnership with it.

Die Artikel sind hochwertige Markenartikel und die Qualität ist sehr gut (z.B. High Heel Holzclogs und Damensandalen). Die Preise sind eher im mittleren bis oberen Segment, es macht daher auch Sinn, auf Sonderangebote/ Rabatte zu warten. Die Versandgeschwindigkeit lag im Mittelfeld. Bisher musste ich noch nichts umtauschen - kann daher hier keine Stellung beziehen. - CHRIS URAY aus M./ GER am 04.02.2025.

Poor quality shoes, the zipper is gone the sole is bumpy. So expensive for this quality. Don't buy

They Are Scammers, Beware. I placed an order online and paid. They also charged me for postage, which was fine. They sent me a notification of receipt and a confirmation of the order and this was followed by another email later to state that it has been dispatched. Lo and behold, a few days later, an email from Sam Edelman arrive to state that the boots are out of stock and no refunds will be made as I have not paid. What a scam! I will sort them out via PayPal and get my payment, regardless. People, avoid Sam Edelman like the plague. To also add that the pair of boots in the size that I had ordered, which they said is not available, is still showing as available on the website.