Sam EdelmanReviews of samedelman.com

Terrible customer service. Totally incompetent. Won’t buy from them again. Disappointing since they are lovely shoes!

I am extremely disappointed with my recent experience purchasing the Sam Edelman Popy Lace Up Sneaker (Olive Branch Suede, size 7.5 M). After spending $110 on what I thought would be a quality product, the sneaker split open with a significant cut after fewer than ten uses. For a brand at this price point, this is completely unacceptable. What made the experience even worse was the utter lack of response from Sam Edelman’s customer service. I reached out via email with all my order details and a clear explanation of the defect. It’s now been over five days and I have not received a single acknowledgment, reply, or direction about a refund or exchange. The product failed completely, and the company apparently has no interest in standing behind what they sell or assisting their customers when something goes wrong. This ordeal has cost me not only the price of the sneaker, but also my time and trust in the brand. I’m left without functional shoes and forced to chase down an answer for an issue that should have been handled immediately. If this is how Sam Edelman treats their customers, I won’t be shopping here again, and I’d advise others to do the same.

Ik heb niet mijn schoenen kunnen retourneren. Dit was met het aanmelden van de retour al een probleem dus ik had hiervoor een mail gestuurd, uiteindelijk een reactie gekregen met een verzendlabel. Maar doet het verzendlabel het niet. Ik heb hiervoor ook weer een mail gestuurd maar ik zit al lang te wachten op een antwoord. Ik raad het niet aan om hier te bestellen.

I have received abhorrent customer service from this company. The shoes I ordered were never delivered. When I tried to resolve it with the company, their service dept. flippantly told me I would have to file a claim with USPS. When I went to file a claim with USPS they said I couldn’t, someone else already had. When I circled back to the company they then informed me they already filed a claim on my behalf - it was denied - and I have no recourse. Why they sent me on that wild goose chase knowing that beforehand, I can only assume they thought they could run me off and keep my money. So I’m out $200 with no shoes, and the worst customer service I’ve ever experienced. Do not order from this company!

I do like sam edelman style and fit. Only issue I have when ordered them via their website, I did not get my full amount back. Total spent was $134 and my refund was $118...they deducted return charge plus tax. Done buying Sam Edelman shoes!

They took my order, and then, cancelled it, after I waited and waited for the delivery! They are a scam!! Do not buy from them!!

I've known Sam Edelman for a long time. I started buying it in Italy, then I started visiting the site where there are several convenient offers. There are also models that are probably not going to be on sale in Italy. So far, when I shopped on the American website, I have had no problems. My complaint is not a complaint about the product. Over time, the quality has fallen a little, but there are still products that are worth the price. The problem is the management of contacts with the buyer. If it does not ship directly, it does so through a third-party company. But customer support is at the expense of SE. I recently bought and got the empty package. Perhaps I have the risk, but after 3 emails I did not have an answer, albeit an interlocutory one. They say by automated mail that I will receive a reply in 24-48 hours. Be careful.

I bought a pair of summer shoes . After 2 wears they broke and customer care said they couldn’t help me. This happened with another pair of summer shoes I bought last year ! Not happy with this brand