Sameday HealthReviews of samedayhealth.com

Response from Sameday HealthMar 13, 2022

Good afternoon! We appreciate you for taking the time to write this review. We are so sorry to hear that your results were late. We know this must have been incredibly frustrating and we apologize for the stress and inconvenience this caused. While we recognize we cannot wholly rectify the situation, we would like to refund you for the test you purchased. A client care representative will be emailing you in 1 to 2 business days to ensure that a refund has been issued for your purchase. Thank you again for taking the time to bring this to our attention. Have a lovely day!

Response from Sameday HealthMar 13, 2022

We are disappointed to hear about this unprofessional behavior from our staff. It must have been very frustrating, and we apologize for the inconvenience caused. We would like to hear more about your experience so that we can help rectify it as best we can. If you would like, please email Customer Support at [email protected] and one of our representatives will be more than happy to help. Thank you for taking the time to write this review. We will use this feedback to improve our services for the future. Have a nice day!

Response from Sameday HealthMar 12, 2022

We apologize for the stress and confusion caused by our billing. We know this must have been very frustrating and we are sorry for the inconvenience caused. If there any unresolved issues, please contact either our Customer Support team at [email protected] or (310) 697-8126, or our Billing department at [email protected]. Thank you so much for your feedback. Have a lovely day!

Response from Sameday HealthMar 14, 2022

Hello, thank you for taking the time to write this review. We are so sorry to hear about your stressful experience at our clinic, that you had trouble with the app, your husband's results were late, and you were sick after your visit. This must have been very frustrating and we are terribly sorry. If you would like more information about our billing practices, please contact our Billing department at [email protected]. One of our specialists will be able to provide more detailed information about payments and insurance. Lastly, if your husband did not receive a refund for their late results, we would greatly appreciate if your husband contacted our Customer Support team at [email protected] or (310) 697-8126. They will be able to get the refund initiated. We greatly appreciate your feedback and hope that you have a nice day. Thank you again.