Nat C.
Absolute con
Absolute con. Avoid at all costs. For four years running I have requested to cancel my subscription. Being an international user this has been ignored and 249 USD has been taken from my account. My bank can't stop it because this company uses multiple accounts to steal your money. I am now looking at changing my bank account and legal action to get recourse. Atrocious customer service avoid this scam organisation. Since writing the above review, Samcart have refused to refund a fee they have taken out and blocked a refund from my bank by saying I hadn't made adequate effort to stop payments with the provider. Samcart have repeatedly ignored my communication and continued to take money for three years running. I've never dealt with a worse company for bad customer services and aggressive attempts to take money from your account. Do not sign any agreement with them.
Response from SamCartAug 29, 2024
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously. Could you please contact us directly at [email protected] with the subject line ‘TrustPilot - Assistance?’ This will help us prioritize your support request! We would appreciate the opportunity to review your account further and make things right.