Adrienne T.
Entire Team Out For The Entire Week
The thing that really sent me over the edge was the fact that the whole team took the entire week off due to an “event” and left their systems running with zero management or customer support. Sent an urgent email regarding a tech issue with their software and received an auto responder saying they’re out for the entire week and they’ll respond when they return. Fought with their system issues for the entire week and likely lost sales along the way. Ridiculous
Response from SamCartJul 3, 2025
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we take all feedback seriously. We sincerely apologize for the inconvenience here - Our teams were at an all company event to connect, refresh and strategize for the rest of the year. The Support team was responding to emails as they could during this week, but we completely understand why this would be frustrating and we will take this feedback into account for any future events to make sure that we better serve our customers going forward! Could you please contact us directly at [email protected] with the subject line ‘TrustPilot - Assistance’ and include in the body of the email your TrustPilot username? This will help us prioritize your support request! Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.