Samash.ComReviews of samash.com

Ordered Zildjian Cymbal set from Westminster, Ca. store. Never contacted when it arrived. Had to drive there to check. Was promised a gift certificate and never received it. Emailed to enquire about using the gift cert. on another purchase and no answer. Won't deal with them again with such poor regard for customers.

Ordered a microphone, stayed in processing status for 5 days, charged my credit card then emailed that the product was out of stock. No attempt at customer service. Lousy way to do business. Stick with GC or Sweetwater.

I made a purchase, order # 2001367216 on Dec 23 last year. Normally the generally accepted timeline to ship is 3 business days max. Seven (7) days later I get a notice that it had shipped but I know better and I followed the tracking number they gave to find "USPS awaiting pkg." In contacting them by eMail I got no reply. On the twelfth day I called cust. serv. and told the guy to cancel the order and refund my $$, $32.99. He said the funds would show in my PayPal acct. Not trusting them, On Jan 06 I checked USPS and found no evidence of any pkg. there, so I called again and received exactly the same "oh don't worry" routine, that he was going to straighten all this out and would contact me with a confirmation eMail. The eMail he sent was that he was trying to "contact the store"? This was the second time I had told them to cancel the order and refund the $$, so I sicked PayPal on them. They'll get the money out of them.

I am in absolute disgust with this company. I signed up for a Sam Ash credit card and placed a single order with them for 6 items online. I received all 6 items and was charged for all 6 items. About a week after purchase I proceeded to return 4 of these items to a physical store. They accepted the return like normal and said my original method of payment would be credited back within 7-10 business days. I waited and still nothing. So I contacted them back and they are trying to tell me that Synchrony bank never paid them for the purchase, so they won’t issue a refund. Meanwhile, the charges are very real on Synchrony banks end and Sam Ash refuses to do anything about it. I have opened a case with Synchrony to hopefully fix the issue. But I’m starting to get worried that I’m about to get royally screwed on over $300 in merchandise. This company is a fraud and all should steer clear.

Screwed me hard!!!!!! Broken high end guitars 🎸 Don’t be fooled loser Company!!! Online crooks nothing was good aftermarket case , aftermarket bridge, pick ups misaligned and almost falling out absolute BS!!!!!

Absolute trash customer service and company. I spoke with two associates about a return I wanted to make which was well within the 45 days who tried to convince me to sleep on it and take a few days to make sure I really wanted to return the items. Then when I asked for the return shipping labels, I was given the run around and they would call me back and had to get approval. Now, I have to front the shipping costs to return these items back to them to maybe get a refund. Do not spend your money with Sam Ash, as they will swindle you every step of the way.

I paid for a high ticket item on the Sam Ash Direct Ebay. Absolutely no communication was provided after several attempts on my part, and only after stating my intent to resolve with PayPal did the seller cancel the order because they did not have item in stock-something I suspected all along. I expected more from Sam Ash. Never again. They deserve no stars in my opinion

My Sister Ordered a Squier Classic Vibe 70s P Bass from Sam Ash And I'm Still Waiting for it to Arrive And Sam Ash Didn't Even Give my Sister a Tracking number What a National Disgrace I thought Sam Ash was legit but I think it's a Scam!!!!!! 🤬🤬🤬🤬🤬🤬🤬