SALVAGEDATA Recovery ServicesReviews of salvagedata.com

Hei no body answer my case since it created and i don't know next to do because the email just loading and loading to generate the pdf.. also the agent Chris morrissey never reply my emails.. so how could i send my broken micro sd there? Please contact me

Please read before considering Salvage Data for data recovery: My 4tb WD external hard drive stopped connecting to my laptop, so I found this company to try and recover the data. First I dealt with Mateo, who sent me a FedEx slip to mail it. He lost my package and it took 2 weeks for them to track it down. He stopped responding after a week. I randomly got a call from Cameron who then took over my case, and he assured me he'd call me the next day with an update. Cameron never called me back and after another 2 weeks, some guy named Chris took over. He took my payment info (they had the nerve to try and charge me 1900 bucks, but I got them down to 600), and said the recovery was in progress and I'd have it back in a few weeks. A week later with no response, I got a message saying they couldn't recover it and they charged me 40 dollars to ship it back (it probably cost them 6). I just received the hard drive, but without the outside case or the nice after market zipper case I sent it in, just the opened up drive - like they gave up and never put it back together. This company was a nightmare to deal with on every level. A total time-suck, impossible to communicate with, and a rip off. Do not go near them.

They charge $40 for return shipping if you don't pay $2,000 for their quote on repairing a hard drive. Not advertised anywhere.

My computer went black screen. Couldn't get it to populate once it booted up. I contacted Salvage Data. The first young lady I talked to said it sounded like they could fix it but she'd have to refer me over to a higher level colleague for details. I asked her if I would be able to drop it off at their Cincinnati office and she said yes. I said I would call back when I had more time to be transferred and talk. So I did that and was told the same thing about dropping off and was sent an email to sign up for service. I started to fill it out but the only option I was given was shipping so I called again and they said I couldn't drop it off and had to ship it. I agreed and they sent me the FedEx office address I would need. Meanwhile I discussed the details of what had happened and explained I needed data recovered from Office and also maybe my photos from a trip. So they encouraged me to send it and said the cost would be $300-$800. I said I would consider 300 or 400 but 800 would be out of the question for a handful of documents and some pictures. I went to the FedEx office they told me to go to, 40 minute round trip drive, and was told they had no idea what I was talking about and never heard of Salvage Data. I was quite surprised so I called the number I had been given for follow up and - this was the only reason for 1 star instead of none - the rep I had been assigned walked the FedEx manager through the process and they accepted my shipment. I was told I would hear on 1/13/21 what the cost would be. I did not. I did hear today. Was told it wasn't a very difficult issue, they could get the data, and the cost would be $668.00!!! Wow, wonder what they consider serious. Only about $140.00 more room for them to charge. I told them just send it back to me as I couldn't see paying that huge amount for the little bit I wanted off the drive and I felt they were not forthcoming. I said who gets the $300? He said, oh, you know, if you accidentally deleted something you needed to recover. I reminded him I had made it very clear what I needed and recovering deleted files was never mentioned by me so he should have let me know, based on all the information, it would be a higher cost and I never would have sent it. You be the judge if you want to do business with them.

Was told it was a free evaluation and would not be charged if data could not be 95% recovered but then they called and told I had to pay $200 because the drive had been previously opened. None of this was information was given to me before drive was mailed to SalvageData. I paid the fee around 2Pm and by 10am then next morning they told me data was not salvageable. Another $40 to get drove back. I would steer clear of this company.

Don't waste your time. Incredibly disappointing experience. At first, they seem very responsive and eager to help you - but once you send in your device, it's crickets. I sent my device in on 10/8 and received an email that they would be able to recover my work and would get back to me within 48 hours. Checked back in on 10/14 and 10/23 and was told someone would reach out to me. Called this past Monday, still no response. I just paid $40 to have the device returned to me since clearly I am getting nowhere with this company. Waste of time, waste of $40 and I am no closer to recovering my data.

These guys strive to do everything wrong. First they are the ABSOLUTELY WORST when it comes to any form of communication. Sure during the sales process they'll answer every question, but once you sent in your drive it's a completely different ballgame. Think you'll get a status update? NOPE. Try messaging through their portal - NO RESPONSE. OK, let's give them a call ... phone system routinely hangs up on you. Call from a phone number not associated with your name, they answer immediately - what? Now you think maybe I'll get somewhere, until the rep on the phone says he doesn't have answers and will "need to have the lab tech call you back" - which never happens. As for the restore portion - they reviewed the drive, which took almost 2 weeks (so much for the 24-48 hrs on their website) and told us it would be no problem to recover, but would cost $2k for a 7 day turnaround time. OK - let's do it. Weeks later, no status update. Have to call and go through the hour long process of trying to get someone on the phone (see a pattern?). Eventually, almost 2 months after we shipped the drive in, they randomly tell us it's going too slow so they can't get the data. Best part, they make you pay $40 to ship it back, and if you don't they'll dispose of the drive. What. A. Scam. Steer clear of these guys.

Be aware of ridiculous high prices. Come on $1600 for recovering your data, that's a joke! They ask you to send the hard drive at no cost to later send you a ridiculous high cost where the cheapest option starts around $1600. Then you have to pay $40 to get your hard drive back. Not happy at all with this company, overcharging for something that should cost much less.