SALVAGEDATA Recovery ServicesReviews of salvagedata.com

Heck no! $3,500 quote to recover some pics and videos from a HD. $40 to ship back to me for a 6oz HD. What a joke, and very misleading.

Chose this company out of desperation because it was the first one to show up online. Someone close to me passed and I wanted pictures and videos from an old hard drive. The hard drive was in pretty decent condition. The only problem was I dropped it a few times so it was clicking and was not connecting to my laptop. After I sent in the hard drive, I then decided to go back and look into this company and realize that I made a mistake so as I was awaiting their call I was expecting to hear a ridiculous price after reading reviews. This company lost their mind, quoted me $2200 for a few pictures and videos. Yea no thank you.

All positive reviews of this company are fake.

One of THE WORST experiences I've ever had with a company!!! They took my order and I shipped my important SSD to their company. I received a case number and then *** crickets *** NEVER heard from them again. I've emailed them, called them, called a rep in charge of my case, called their emergency number, and also scheduled a phone session with my "rep" which they completely blew off. I have never heard from them after their initial receipt of my order and SSD shipment. What a disaster! It has been 21 days so far -- but -- I have a feeling of doom about this company and now about ever seeing my SSD again. For f___s sake! I will promptly update this review if ANYTHING changes.

If I could give 0 Stars I would. Absolutely the worst experience I have had with a business such as this in the 20 years of my business. We own a wedding photography studio and unfortunately had an issue with one of our drives. We took the drive to a local partner of Salvage Data (we thought it was done there locally, but no it is sent out somewhere else). We were told we would have an assessment within 24-48 hrs that would give us insight into if and what would be recoverable. It was 2 weeks later before we heard anything it was only a quote that was ASTRONOMICAL. The quote we were given was 3X - 4X what we were quoted from other companies in the past. Upon speaking with our representative he offered a lower price solution that would result in a slightly slower turnaround. We were told 3 weeks. Fast forward 6-8 weeks later and it was finally finished and only a fraction of the data was recovered. We were then told we had to pay 2x the retail cost of the "cheap" drive they would be putting the recovered data on. We felt throughout this process we were being held hostage. Aside from all of this there is a MAJOR issue with communication. You are assigned a case manager, and if you think they are going to respond to your emails...think again! Avoid SavageData like the plague!!!

Sent in a hard drive to be recovered, first they told me it was 100% recoverable, when I got data back more than 2/3 was missing from what I sent in. When I contacted them they said they recovered all that was possible. All data was videos. When I went to play videos most of them were corrupted. In essence, them saying my drive was 100% recoverable and having to pay full price before they start recovering with no refund possible, I actually received less than 10% of my data as usable.

SalvageData bricked my laptop and will not provide any support. I sent my laptop to SalvageData for data recovery. Immediately upon going through the effort of sending it in, they informed me it was not recoverable because of the type of laptop it is. They could have told me this without sending it in. They warned me that they would probably have to delete the data from the hard drive after attempting recovery, which was fine. But when I received my laptop it now will not even power on to the firmware to reinstall the OS, making it completely useless. They destroyed my laptop. I have called them multiple times and emailed for support and when I finally got a response they told that they will not provide any support. In their only reply to me via email they said, "All we did to the device was removed the SSD drive for testing. We took a look at the SSD to determine its nonrecoverable status and then re-installed it in the machine." This rings as dishonest because this model of laptop has the SSD soldered onto the logic board and it cannot be removed. Now the problem I am having is exactly the kind of thing that happens when the logic board is damaged or tampered with improperly. When I asked for clarification 7 days ago I received no reply.

Not sure if these are fake reviews, but this company is in dire need of improvement. I would give this company 0 stars if I could. Was excited to find a company that would retrieve my information for a 'reasonable' price. My account rep, George, was great at first. Very responsive/receptive and willing to work with me, but little did I know I was being set up for a BIG disappointment. Once they received my old 4GB flash drive, that's when ALL COMMUNICATION STOPPED! I stressed that I wasn't in a hurry, just keep me up to date on progress. I NEVER received any updates after about the first month. When i did call in, around months 3,5, and 6, I always received the same excuse that they were working on it and should be done soon. After 9 months, I finally decided to give up, and magically once I placed the request to return my flash drive, it was done. I didn't feel good giving this company my business, to stuck to the refund/return plan. Also note, you don't have to pay $40 for the return of your equipment, you can also pay for your own label, and email to the POC for less. I stress to you, PLEASE DO NOT USE THIS COMPANY. THEY DON'T KEEP THEIR PROMISE AT ALL. Not sure how they even stay in business with customer service like this.