Rachel S.
Missing item and company will not call back
Ordered 4 aquarium supply items. Only received 3 of 4 items ordered. Called right away to report issue. Was told management would have to handle the problem and I would receive a call Monday. No call Monday, so I called. Same customer service person apologized for the no call. Told me management had contacted shipping to find out what happened and I should hear back no later than Wednesday. Now it is Friday, still no contact from company whatsoever. Paid for an item I never received and cannot get company to make it right or at least call me back! Very frustrating. Feel ripped off as they will not get back to me, send the item, or at least refund my money for the missing item. Not a good first impression as a business. I will not be ordering from them again.




