M N.
1st experience was a 5 star
1st experience was a 5 star, however after dealing with their Guarantee will never use again! Oh, they give you a store credit but you will not be able to combine with other offers.........AND if the replacement livestock dies you will NOT get further credits. My replacement order was originally held due to not passing quality assurance and it seems the next batch was rushed to fill demand. Heat pack was exhausted and fish was sideways and barely alive. Next, lets bring up the "freebies" or "combined packages". These fish looked like hatchlings. I have never seen such small specimens. Amazingly my "hatchlings" and a shrimp have survived (if any questions on parameters), but my sought after fish has not survived (twice) and now I am out close to $200. Don't be fooled by all the adds and lower prices, they'll get you in the end . Stay with a vendor that will provide credit or full refund.
Response from Saltwaterfish.comMar 9, 2018
Thank you for your review and feedback. We are open 7 days a week. If you need further assistance, please contact our customer service by phone:772-462-0203, email: [email protected], or via the chat link on our home page. We take all reviews seriously and aim to resolve issues to our customer's satisfaction.




