Saltwaterfish.comReviews of saltwaterfish.com

Been doing business with saltwater fish for years now. Always great fish and corals and never any issues with warranty for anything. Will continue to use them in the future!

Have ordered in years past quality of marine life is as good now as it was then.

Great quality.

Love shopping on this site. Great selection and prices. All the fish arrived alive and in good health. Will be back for me.

The first time I ordered fish from this company, FEDEX delayed my package for an extra day. I was super anxious about it and quickly contacted saltwaterfish. They quickly responded to me and walked me through shipping and how they pack everything to reassure me my cargo would be safe. They also change shipping plans around to get them sent to my front door bright and early. Super impressed and have gained a sustaining member

I left a previous review extolling the virtues of this site. Today, I received a phone call informing me that my order was too heavy and there would be a $20 shipping fee. This makes the order too expensive. Why was this fee not disclosed prior to my completing the order?? Not happy!

Bought five fish from this place. Four died within the first week, only one fish is still alive. Update: I contacted the customer service deptment of this business. I was first told to fill out a form to receive credit for loss of fish even though it was 2 days past their deadline. I was assured help. Later that evening from a different agent I received an email stating basically that after 15 days of delivery I would get no credit or refund. Even though it was only on day 17 when I made contact and was not aware of a dead fish credit. The next day I received an email from another customer service rep offering me a 50 dollar store credit since they didn’t want my first experience to be a bad one, since I had no pictures of dead fish. I was livid and insulted. I kindly explained in a return email that my tank is 7 foot long and has over 200lbs of live rock . The fish were dead and I was not gonna tear my tank apart to prove I was being truthful. I never recieved an email back. None of their fish lived past two weeks. I have owned saltwater tanks for over 20 years and currently have a 120 gallon and 210 gallon set up and running. The fish in my tank prior to adding the ones purchased from this business are still alive and thriving ...... I wasn’t originally looking for money back or store credit until their customer service told that I could. To lose $180 in fish then to get the run around was a bit too much......

Trying again last shipment doa not much help from customer service Hope this time goes well