Saltwaterfish.comReviews of saltwaterfish.com

The fish I got were gorgeous and packed with care. You can see they were bred with knowledge and love.

Have used you for a long time and always completely satisfied. Mark

A little background... I have been purchasing fish from saltwaterfish.com since July 2017. My average order has been around $190 over seven purchases. The quality of the fish has always been outstanding. Prior to my recent experience, my single biggest complaint always related to the size of fish ordered vs what was received. Description would say 3" - 4" and fish showed up 5"+ or exact opposite being too small. This will always be my #1 reason to purchase at the overpriced store near my home. Seeing what you get before paying makes a real difference. Otherwise a happy and loyal customer. I routinely visit saltwaterfish.com to see the latest specials and fish on sale. My fish tank is near capacity and I wanted that special fish to finish it off. This past Saturday I scan the sale pages and find a listing for a 4" Map Puffer for $55. I was surprised at how low the cost was and jumped on it quickly adding a few more items to my cart to meet the 15% off special for $200 ordered. My order arrives Tuesday and I eagerly open the box to learn I was sent the wrong puffer : ( Turns out that while the sale page did in fact say Map Puffer and the linked page providing the description, price and all detail was for the Map Puffer, and my e-mail confirmation shows a picture of a (you guessed it) Map Puffer and adding insult to injury my customer service correspondent acknowledged the site had a typo of the Map Puffer... I had actually paid for and received an Immaculate Puffer. What a truly ugly puffer and not even close to what I ordered. No problem, easy fix, just send the correct fish! Sadly no. Even though saltwaterfish.com acknowledges it was their error, I was told we apologize for our typo, keep the fish or trade it at your local pet store and we will refund your purchase price (which has yet to occur). My local store will not accept fish and I will not flush it down the toilet. I am now stuck with a fish that couldn't be further from what I intended to purchase and a seller who refused to rectify their admitted error to a loyal customer. Even when they admit 100% error saltwaterfish.com would not do the correct thing and send the fish I purchased. This will be my last order and did not have to end this way. Edited to respond to your response. Fish are purchased site unseen. If you provide the wrong price for the correctly listed fish with the CORRECT photo, you should send what I purchased. That’s called customer service and fixing your mistake. Refunding my money wasn’t what I wanted. I still have the wrong fish happily living in my tank with no means to get rid of this fish unless I kill him. Don’t worry, you did me a favor. I found fishybusinessaquatics.com as a result. Much better prices and haven’t missed you at all.

Very nice sight and EXCELLENT customer service!

Everything usually arrives ahead of time and Alive and beautiful

Trust them a lot and would recommend them to anyone.

I understand that there can be unforeseen issues when shipping things. The flight that was suppose to bring my fish had mechanical problems, ok. I get it but they didn't bother let me know until I called them. Then they emailed me. Well, I had been checking my email all day, even after I walked into FedEx. I have to drive 30 miles one way to get to the FedEx building so that was kind of frustrating. I am sure they knew Monday night that the package was not going any where.

Customer service was great! Fish were healthy and better than expected for size. I ordered a red mandarin goby and a longhorn cowfish. Only been a few days but both are doing very well and eating. Everything arrived on time and I used the FedEx pickup option. Wanted to make sure I got them sooner than what the truck delivery would be which means less stress. So far so good to me! Thanks