Saltwaterfish.comReviews of saltwaterfish.com

Fish are very healthy.

Your representative was pleasant, helpful, and knowledgeable. It is somewhat difficult to talk to a live rep

great to deal with, great fish.

Ordering process couldn’t have been easier.

1st time customer and last time customer. Ordered 3 corals and 1 fish. Shipping was a day later than what was indicated during check out. Their site indicates they are operating out of Florida, but was shipped from California. Marine life arrived within 24 hours. Packaging was sub-par despite being charged $9 for packaging. Foam box with tube bags wrapped in paper with hand warmer placed on top? (Heat rises) marine life arrived dead except for fish. Submitted refund request, with photos, got run around and no refund because photo was not on white background. Consider my purchase a onetime donation,as I’m taking my business elsewhere. Update: After I posted the comments above, the company did reach out and issue a store credit to rectify the problem, so thank you for that! They also suggested that I pick up any future orders from them at FedEx to reduce any further stress during shipping, well I work during the day, so that’s impossible. May I suggest that your staff be informed, that when using a hand warmer to preserve ambient temp, that it be placed under the wrapped bags in the foam box, to provide a layer of protection from the lower ground temps, and provide stable ambient heat to the occupants above it.

Had trouble entering the two coupon codes online as their system did not appear to allow it. I used their chat feature and their person manually adjusted the order for me. I've found Saltwaterfish.com's specimens to mostly arrive in good shape and thrive.

awesome communication receiving my fish today ill update with a review later

Great company