Robert F.
The quality of fish, and guarantee not so good
The quality of fish I have experienced looks good at first.The guarantee is just awful. Bought a copperband butterfly was delivered , acclimated for 3 hours, Fish looked great, even picked at crevices for food.2 days later Started swimming upside down, Next morning Dead.Body internally hemmoraged.Looked to be cyanide poisoning. IFollowed the guarantee procedure, no problem got my refund MINUS the $10 box charge,MINUS the $30 dollar shipping charge,do the math for a $55 fish. REORDED the same fish, paid the $55 for the second fish, including the $10 box charge, PLUS the $30 shipping charge again.Again the new fish arrived, looked good.Acclimated 3 hours, 2 days later, dead fish. All my other fish in tank are all fine with no signs of anything.Water tests are all good.As close to perfect as you can get. Customer service says their policy is only 1 time guarantee, there is nothing they can do.Not a very happy customer here.Buyer beware. Everything else was good.Shipping and packaging were all very good, but Product (fish) not good at all Thanks , I hope this will help others.