SagoReviews of sago.com

They refuse to pay for a study I completed more than a month ago. Customer service sent me a boilerplate response telling me to wait 20 business days. I did that then contacted them again complaining about the late payment, and now I'm conveniently locked out of my account. Can't reset my password or login. They are not holding up their end of the contract I signed before I wasted my time on their study.

STAY AWAY!!! I did a research study in July for flooring that is pet friendly. I was supposed to get $200. They called at the last minute to tell me to go to a different location and promised me $50 more. After about six weeks, I still had not received my payment. I emailed 2 different Project Managers about it and never got a reply. I’ve called but they will not answer the phone. This is the second time this has happened. After the first time, I thought it was my mistake but after reading multiple reviews saying the same thing I know it was not a mistake. I have done many research studies with this company when it was Schlesinger and was always paid on the spot or shortly after. Sadly, I don’t think I will be doing any more research studies for this company.

Do not recommend at all. This is a highly suspect company that seems to revel in the fact that they are objectively the worst research and focus group to exist in decades. They have literally hundreds and hundreds of very negative reviews about their lack of urgency to paying out members properly and not in manner that seems more suited to slow and arduous 1980s analog. It's almost as if they are behaving with such a cavalier and non serious manner toward their members on purpose believing they are too big to fail? They use the most inefficient payment method service available that literally ZERO other research groups would ever even attempt to use knowing how sloppy, slow and inefficient it is...because those other groups wouldn't want to embarrass themselves with such sloppy unprofessional choices and lose their members. What is wrong with these people? Something is very wrong with them to continue to choose to behave in public like this. Stay away. There are plenty of other professional research/ focus groups that treat their members with respect.

They are amazing at getting you scheduled for studies and were amazing pre covid with their payment cards before they went to the virtual rewards wallet bullshit. Now it’s like a jail sentence waiting for your payment from them. Other research companies that use the virtual rewards are MUCH more timely, especially Jackson associates in Atlanta which is right directly across the street from sagos physical office in Georgia. It takes upwards to almost two months to get paid and then the virtual cards don’t always work on Apple/google wallet as they use prepaid Mastercard and not tremendous (FAR BETTER) like other companies. I hate getting booked with them at times because it takes MONTHS to get paid. Like my god I wish it was as quick to get paid as it is to get booked and receive 80 emails from them to confirm your appointments lol. Now i will say a little of the time is cut back if you do an in person study with them as they send your incentive choice email to add to your wallet right when you leave the building but it’s STILL a month and Atleast two weeks to even receive it lol. I believe it all went to shit once Schlesinger was bought out a little after covid. Sago is super odd

The staff is NOT well trained. Terrible rewards in planning and went to a physical mock jury for 8 hours. They don't communicate that it would take 30 days to receive a card. I called after the 30 days and had to go to their platform and request a card that gives cash. Now, I have to wait another 30 days. So disappointed. Also, like I want $350 worth of donut's?

The project itself was great, however, a month later, I have not received the incentive that was offered. They notified me promptly with a confirmation of project completion and code to claim the incentive, then ditected me to a redemption site, where I selected my reward. However once the transaction was completed, there was disclaimer that "due to high volume, it could take up to 20 business days to PROCESS an e-gift card" which seems an excessive, compared to other companies, but regardless, that time frame has passed. When reaching out to their incentive provider, I received a curt response, directing me to contact Sago's customer service. I have emailed them twice now, with no reply, other than an auto message saying that "they are experiencing high volumes and to expect a delayed response" I have worked with many market research companies and have never had this type of issue. It is not ethical that they continue to push recruitment efforts without providing the promised compensation- and then not even to have the courtesy to respond to email. I wonder if their clients are aware that the respondents are not being compensated.

Reward process is not good. It’s terrible in fact. I’ve done surveys and focus groups with this group for some time and it seems to be getting worse. I did an in person focus group over a month ago. To date, still have not been paid. Then when they do pay, it goes into your wallet, then it takes at MINIMUM 30 days to cash out your wallet. I’ve inquired about payment several times and have not received any responses. Not cool, especially when I can say I do enjoy the focus groups I’ve been in.

They used to be a reputable group and paid as you left the study. All of what I have done with them is remote so the incentive is paid digitally. When you agree to the terms they state that it takes typically 20 days for payment to arrive after you submit your request. The first one took 35 days and my second one is at the 30 day mark. This is frustrating.