SafewayReviews of safeway.com

I go to this store (barbur blvd store) multiple times per week, normally no problems as I recognize many people working there. Today was different. The big guy who handles can redemption room was beyond belief. He was rude, may I say hostile. What made it worse is the other two people in room said he is always that way. I felt unsafe and he wore a mask which made it impossible to understand him. He said I called him names which was untrue. I complained to store manager Connor who wholeheartedly backed up his guy. He totally believed the employee and told me I could leave. I asked him for the corporate number and he gave me a wrong number. I felt disrespected, he called me a liar and I felt unsafe. I will NOT go back for these reasons.

I got the seasonal pumpkin bisque while sick not expecting it to be have ungodly amounts of sugar on top of the natural sugar! It’s not even soup it’s basically pudding or something, you can make it at home with pumpkin purée because they made it cheaply, plus it’s so bland and you can only taste sweet potatoes for a pumpkin bisque that’s just lazy and addicting gross filler yet still leaving it underwhelming, if you love soup being the comforting savory dish it is you will hate this too!!!!

By far some of the rudest employee's anywhere I have come in contact with! As a customer on a regular basis I have dealt with deli workers at Safeway who will socialize with each other, and respond rudely to customers that "we will be with you in a moment". They act as if we are troubling them to do their job. While they are gossiping about personal lives verses taking care of customers. Yes we could hear them. Yesterday evening at the Vancouver location yet again. If someone is truly busy and halfway kind I would be very understanding. However, Its so insulting that I have finally decided to shop elsewhere permanently. Lazy, rude, sarcastic employees last night yet again! How do these people keep their jobs when they obviously do not want to do them.

I'd rate at ZERO STARS if it was an option. Since June 14, 2025, I've attempted in every way possible, to get a refund from Safeway for a voided purchase due to their register system going down. Yes, for over 4 months now, I still have not been refunded for voided transaction, which charged my debit card, but still hasn't been reversed. Local store staff told me, "don't worry it will automatically show up as a refund in a few days". Tick tock... still no refund as of 10/23/25. And this is after: Going back to the store countless times providing documented proof of charge. Filing a grievance with Safeway Corporate Customer Service Providing the local store director with documented proof and followed up at least 3 times... he promised to call back with a refund update the next morning... that was two weeks ago. At this point I'm livid. The lack of concern and follow-up proves Safeway could care less about their customers. They justified raising prices during the COVID pandemic, but never brought them back to pre-COVID levels... and have continued to jack up prices ever since. Nothing, is ever truly "on sale" at Safeway... they'll raise a price by 100% then put it on sale at 25% off... well, you get it. Also, they're charging more for items where they've decreased the volume amount or item quantity, i.e., cottage cheese container volume has been decreased from 16 oz to 12 oz, yet the price has increased... that's a slick way of increasing a price by 75% without making it obvious. Another example is increasing the number of packaged soft drinks from a 12-pack to an 8-pack, then charging more for 25% less items -- and they get away with it because there's no oversight! Safeway is a corporate greed machine who's obviously coordinating with other big grocery companies to price fix. Without regulations on grocery companies, they are free to covertly price fix and show record earnings so upper management and shareholders rake in huge earnings... nefarious business practices, at best.

Bought a fruit tray of mixed fruits and noticed small like worms and used a bug identifying app on App Store and found out the bug found on the strawberries was a maggot. Safeway- Folsom Blvd Rancho Cordova

Garbage, never using it again. 5 times in a row delivery is delayed with no update, every times it was 4 hours or more later.

The Hickey Blvd, Pacifica Safeway Bathrooms are so filthy, I couldn’t use them. They should have janitors cleaning very bad.

I had the most horrific day dealing with my local store, and then called main Customer Support number. What a ridiculous, frustrating experience. I was going to use their online ordering feature. DON'T DO IT!!!!!!!!! Horrific!!!!! No one knows anything about it when you need help. NEVER, EVER, EVER AGAIN!!!