BEWARE Safeway is totally GOUGING. They substituted a 7.94 valued item with the exact same item for 11.99. EXACT SAME ITEM. Clearly displayed on receipt. Delivery person was rude and not the gender I was expecting. anthony was the expected delivery person but a very petite woman showed up. Door Dash delivered, worst of the worst. CHECK YOUR ORDER CLOSELY.
CB
Chelsea B.
Went to the Flagstaff Safeway at 8:15…
Went to the Flagstaff Safeway at 8:15 am on 9/11. Two cashier lines were open and the cashier I ended up with was John. He had to have been the slowest, worst cashier I have ever had. He yawned at least 5 or 6 times and was the slowest cashier I have ever had. The other line that was open, had 6 customers with full carts go thru before I finished up. When I got in the line, there were two customers ahead of me. Please rethink when you hire college kids that really don't want to work!
LP
Lowell P.
Do not use the delivery service ,they…
Do not use the delivery service ,they messed up my order ,no contact, from them ,so asked for a refund ,no refund yet ,customer service sucks
DC
Dissatisfied C.
Dear Consumers...Complain, complain, complain until ACTION is taken!!!
I have been a Safeway FreshPass member since November 2021, which cost me $99/annually. YET, I continue to receive the LOWEST and most APPALLING standards of service.
April, 2022 - I discovered that the $5 monthly credit that I am entitled to, by being a FreshPass member, was NOT being credited to my account properly. It took NINE DAYS to resolve this matter, after I was forced to email the Director of Customer Service at Albertsons/Safeway and the EVP and Chief Operating Officer · Albertsons Companies.
July 22, 2022 - I placed an order for over $125 at approximately 7:30AM PST and was promised delivery between 5-9PM PST. At 3:08PM PST, I received an email from Safeway that my order had been shopped and was on time for the promised delivery time. By 8:55PM PST, I contacted Safeway's customer service to inquire as to WHERE WAS MY ORDER!!! After over ONE HOUR (on Chat as well as over the phone), NO ONE could explain to me 1) where my order was, 2) when I could expect my order or 3) how Safeway would satisfactorily resolve their failure to provide the service that they had been paid to provide.
Today is Sunday, July 24th and I was awoken with a notification from my credit card provider that the charge of $126.21 had been processed through my account for an order that I NEVER RECEIVED and had notified Safeway of that very fact!!! So, no problems with their payment/billing department taking consumers money, but HUGE problems with their employees getting out PAID FOR products to those consumers!!!!!
I encourage and URGE anyone who is having issue with Safeway and/or Albertsons to:
1) CONTACT:
VIVEK SANKARAN, CEO
SUSAN MORRIS, EVP and COO
2) Formally document complaints with regard to your experience(s) with either of these grocery stores over email, as your proof
Let's make Safeway/Albertsons DO BETTER by consumers, ESPECIALLY during this economically stressful time when people are struggling to survive! Who can afford to have their monies placed on hold while Safeway/Albertsons figure out how to EFFECTIVELY do business??!!!
JC
J. C.
Go to google and type in there name fake reviews
Go to google and type in : Is move Buddha real? MoveBuddha refers to companies with horrible reputation
MoveBuddha refers to website that are not registered with the Better Business Bureau, have terrible google reviews, and poor reports on the DOT website. You are much better off relying on Google than this website.
This website is not created by any blogger. If you personally go to google and type in the name of the company none of the reviews for companies that they have taken screen shots of come up. This is a scam to make other moving companies have to pay this extortionist to remove bad ratings Safeway is on the news for being a scam so is Nationwide American all of them so they made this site to make other moving companies look bad but in reality a quick google search will show you the ones they promote have horrible reviews not screenshot and its funny they are missing the news articles call them all scams. Safe way even gave me a quote and told me all proceeds go to St. Jude's foundation that is horrible. They will have a special spot in Hell for you.
GW
Gord W.
No more air miles no more shopping for…
No more air miles no more shopping for me thats the only reason i shop there i will never go to a safeway sobeys chain again to expensive and low quality bad service
MC
mc
Called for assistance and was ignored
This incident occurred on 06/08/2022 at @ 5:30pm at the Almaden Expressway Safeway - store 1574. I wanted a product that was in one of the locked cases so I pressed the near by call button to call for a store employee to assist me and remove the product from the case for me. I pressed the button and I waited….and waited…and waited. I thought okay, I’ll call again, so I pressed the button a second time and I waited….and waited…and waited and no one came. I thought okay, third time’s the charm and I pressed the button a third time and I waited….and waited…and waited and no one came. As I was standing there I was facing the front of the store and I could see the store employee who was supposed to be assisting me, she was not helping another customer, she had her phone in her hand and was looking at the screen. I finally had to go to one of the cashiers for assistance and he unlocked the case and retrieved the item for me.
BB
BB B.
absolutely horrible service
The lady at the cash register was incompetent when it came to the most recent airmiles promotion. It was spend $125, get 100 airmiles. My boyfriend went in for me because my foot is broken. He was told by the cashier that the purchase qualified. He even signed a paper saying he claimed it. Then when he got home, we realized it was not claimed at all because the total was actually $124.77 before GST. And so… my boyfriend made the 30 block walk back again today, to ask for the airmiles, since the cashier was clearly at fault. They outright denied him, and now we are left without the 100 airmiles. We are not rich people, this is a big deal for us. I would NOT have spent ANY money in your store had I known.