SafewayReviews of safeway.com

Long lines, rude staff, empty shelves, and overpriced. Self-checkout always broken. Safeway ain’t what it used to be. Done shopping here.

My local Safeway frequently does not have the sale items advertised. This past Wednesday was Senior Discount day, I went to the closest two stores and could not find most of the sales items. It's nothing but Bait and Switch at my local Safeways.

Check your receipts almost every time I go in there I have to go to customer service to get the over charged money back. 20 years of fraud and they continue to do it. their ignorant yes men claim it is an accident. Of course it is a constant accident with tens of thousands of dollars of your cash going into their account from yours because they know you are too busy to pay attention. Always check before you leave or they will refuse to refund your money. Once they have it, they keep it even if you prove them wrong. Worse than used car salesman their advertised items to get to come to their stores are also bs you get there and they say they don't have the item and will not have any before the sale is over. They refused to give rain checks or a substitution . They learned they could get away with the fraud during COVID but now there is no excuse for the items on the front page of their advertisement not to be available other than to get you in the store to buy their overpriced food. About 20-30% mark up and the most expensive prices of the grocery chains. If they are smiling it is because they have their hands in your pocket.

All Staff members are Drug Tested on in Coconinio County 💊😶‍🌫️, Back Ground checked and 🤌 Finger printed and staff like California does not what billing System they are using "Veri phone" leading multiple overcharges and staff won't give you a refund on overcharges on your EBT?? Staff has never heard of Kroger or Fry's Food and does not know how to look that corporation up on the Internet 🛜?? Including Management???? When there is a minor billing error you argue through multiple people when you come back to the location? Like days of or lives, Dr Phil, Opray, Arsenal Hall or General Hospital 🏥 I talked to Tyler in Pharmacy at the Page Arizona about this situation 🥺🗣️ It is like trying to buy something from Charles Manson, Son of Sam, Jim Jones, Ted Bundy or the Green River Killer??

The company made a mistake when issuing me a refund and now won’t issue it all. They will only give me credit to use at their store. I called multiple times and they can’t help, I wrote the CEO and no reply. I sent online submission and no response. They are the worst and I would never use them again.

Absolutely the worst customer service I've ever experienced. The last time I'll step foot in a Safeway. My wife and I were checking out when I asked for help with a sale priced item that wouldn't scan with the app. Our cashier at 17049 W Bell Rd was the absolute worst. Talked to me with the nastiest tone ever and tried to make me feel stupid about asking for help, well i gave her an earful back and she ASKED me not to yell at her lmao. She acted as if she had no idea about what a Safeway App was. Corporate needs to learn how to set up a proper training program to teach their employees how to provide good customer service and to apparently teach them what technology is. Awful place to shop.

Safeway will either fix things with self checkout and “digital coupons” or they will die a slow death as a company. I enjoy do not enjoy doing the work of the Safeway staff. Their job should be to assist shoppers and not play on their phone while I struggle to use the self checkout because it’s so poorly programmed. The store at Cave Creek and Tatum is so poorly managed I have stopped shopping there.

The worst customer service ever right along with a dirty store. Im asking a question regarding their sales item and the representative was so rude she did not want to answer most likely because she’s clueless. And then some woman who knows nothing of what’s going on jumps in not minding her own business. I wonder who this sounds like??? I won’t be shopping at this store anymore. The other representative was really nice but it shouldn’t have happened.