SafewayReviews of safeway.com

What went wrong this time is a good way to start reviews. The gustapo working self checkout this morning is a complete drag. Never asked for his help!!! Continued to argue with me while I was trying to get my card to pay. Threatened to call security. Then called me names while leaving because I did not take my cart after his very assaulting attitude.

On 6/14/25, I ordered groceries online. 1/3 of the items I ordered were out of stock, but it’s marked available on the App. I requested delivery time frame of 1 pm to 5 pm. Around 5:15 pm, I received a text that they’re running late and could not deliver within the time frame requested. I immediately called the customer department to cancel as I’m leaving my house at around 5:30 pm. The customer rep tells me not to worry as the order will be canceled. At around 8:45 pm. I received a text saying my order is on the way with a delivery time estimate of 8:50 pm ??!! Unbelievable. I immediately called Customer Dept and was told, “Oh, because we cannot get a hold of the store to cancel”. Seriously? whose problem was that! Such incompetence. So I double checked and was told that I should get my refund within 5-7 business day. The days passed and I called again and was told that the previous customer rep did not process the refund correctly! Seriously? Now I have to wait another 5-7 days for my refund. This is not right! Because, if you place an order, within less than a minute monies are taken out of your bank account, but refund takes 5-7 business dayd (that is if they do it properly!). so frustrating.

We keep giving Safeway a chance because they’re fairly close but now we are tired of getting produce that is moldy, because you can’t see produce, that is packaged up, or spoils within two or three days, or a product purchase, only to find that the expiration date is within a week. For example, we just bought a carton of half-and-half on Saturday the 21st to find out that it expires on the 24th. Maybe I should be a more careful consumer, but I don’t want to have to look at every single item at Safeway to find out the expiration date. Conversely, going to the other grocery stores in my area, have products where the expiration date is several weeks out, and their produce lasts the normal amount of time. We have. specifically shopped at the Safeway near Green Mountain off of Alameda. Unfortunate. Thx.

Delivered rotting meat.

I’m a local and I shop at this location often. This morning, I came in to buy the Kombucha and juice shot drinks. This morning was a bad experience at this Safeway location. It’s so horrible that I’m compelled to write this review. Do better Safeway and this is specifically to the cashier guarding the self checkout this morning, date, Sunday, June 1, 2025, 9:00AM. I specified the date, and time so they can check the books who was scheduled to work the self checkout area, so that the correct is person is address. Safeway, you all get your business for every customer that spends money in your store. It’s a give and trade , you have product, customer sees product and buys it. Customer is happy and business continues to stay in business. I spend $22 and some change today at your store. And obviously, that’s not much compared to other customers who spend more. However, that’s not the point here, a customer is a customer, regardless of the amount they spend. That’s still money earned for the business. Now, I came in here this morning, and like I said, bought juice shots and kombucha. I done this on many occasions spending money at your store for goods. This morning, the juice healthy drink that I picked up said, $2.99 each if you buy 3 or more. The regular price is $3.99 each if not on sale. I picked up 3 bottles, so I could get the $1.00 discount for each bottle. I bought 3 bottles. When I entered my rewards card #, the items showed $3.99. That said, I told the cashier, “Excuse me this is not showing as $2.99, but on the tag, it clearly shows buy 3 or more, it’s $2.99, so she said, “Okay, let ask staff to do a price check.” After, 3-5 mins pass, staff employee (not the cashier who was watching the self checkout area) comes back and tells me “Your right, it does say $2.99.” I’m like okay, I knew I wasn’t seeing it incorrectly. After another minute or so pass by, the lady cashier comes back and tells me , “Oh, it’s for a different item”, so I said back to her, “Ahhh, okay, well, you all should remove that tag because if you look at the placement of the sale tag, it can be confusing to the customer because the item (juice shots drink) is placed above the sale tag causing the customer to read it as a sale item.” A person who has judgement would have said something, “ Yes, you’re right, that’s our mistake and will fix it.” This cashier ignored the suggestive feedback and instead immediately, gaslighted me, the customer, and insist to me “No, it’s for a different item , we can go look together to prove to you that it’s a different item.” In my mind, being calm (I’m chill and calm individual) I’m thinking, I understand that it’s for a different item , but what I’m saying is, “The sale tag is placed incorrectly, causing confusion to the customer thinking this is a sales item because of where the item and sale tag is placed.” She didn’t take the feedback and instead defended herself. This whole time, I’m just watching her facial expression and body language, thinking in mind, “Are you serious, I get that it’s for a different item, but I suggest you remove that tag so that the customer isn’t confused.” Obviously, I wasn’t speaking this out loud and just thinking in my mind. Why argue with her, she isn’t using rationality here, she gaslights the customer, instead. I basically didn’t say anything anymore and told her “It’s okay.” Clearly, she isn’t logic and rational person here, Safeway. And she is suppose to set an example for cashiers and represents Safeway employees , but no, she defended herself and didn’t take the constructive feedback. No sorry , no nothing from the mistake on your end at all. Wow! Anyways, some caution and suggestions for customers who come in here, you all should take photo of all the sale items you get because they will not honor the sale tags even if it’s their mistake. And yes, I wanted to save $3 . BUT no, this cashier will gaslight you. Mind you the staff that checked the price said, “Your right, it does say “$2.99”, but when the cashier came, “She said, no, it’s for a different item.” And obviously I wanted to save $3 but more than anything it’s PRINCIPLE of it, Safeway. I been a shopper at this Safeway location for years providing them business and support local businesses here in Vacaville. You all should do better with making sure the tags are place in the correct spots instead of giving false advertisement to the customers. And instead of making it correct, you all tolerate that cashier gaslighting the customer. Not a great way to start Sunday morning! Other groceries competitors in here in Vacaville aren’t this way. Only at Safeway did I experience a mediocre and not great shopping experience.

On May 30, 2025 I went out of my way at great inconvenience to take advantage of an advertised deal on bagels. When we got there, we were told that it was an error and not being honored. There was no attempt to offer a discount, raincheck or any other amendment to address the inconvenience. As of this posting, the ad still appears on their digital ad on their website. This is not the first time this has happened with this store. If it’s a good deal either they run out or it’s an error.

There was this regular customer Dennis that shoped at the 75th and Evergreen Safeway. He didn't have a smart phone, and wasn't able to use the app for digital coupons. He shopped there almost everyday, and spent a lot of money. The managers all refused to give him the sale price, and would have talk about him behind his back. They didn't like him, so thats what they did. Even though he shopped there almost everyday. It was really sad to see how horrible the customer service was at that store. I told him he should stop shopping there, and go somewhere that treated him better.

Seen as you don’t have a category for Safeway in Canada I’ll write it here. Your staff’s behavior is blatantly disgusting abhorrent unacceptable and unprofessional! I was followed and harassed by both an lpo and a security guard while I was shopping in the new west store at the skytrain station so guess what I dumped all my groceries and walked out! Not before I lead these two clowns on a wild goose chase around the store for half an hour I hope someone stole a bunch of stuff because they deserve it that’s what you get for discrimination against people it’s karma. What goes around comes around. It’s no wonder so many of your stores shut down because of poor service, high theft, high employee turnover rates it’s a recipe for eventual economic collapse.