Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

they made the sale to me with the 3 day right to cancel, the price was way high even after all the alleged discounts, the salesman was mostly clueless about installation, but pretended like he had some clues, but he was so silly!@ he called someone to get a better idea of how it goes, because I questioned him hard. He said we needed to make the door way wider! well for the 40,000 they quoted, I could have nearly built a new house, the sale presentation was loaded with illegal statements, and seemed to make many unverifiable claims. After I saw all the 1 star reviews here and read many of them, and saw all the terrible reviews on their BBB page, I sent in my cancellation within 3 days, registered mail return receipt, whoever received the mail, didnt even have the where with all to sign or spell their name in an intelligible way. I was feeling like I may need to sue them, I need to check if they returned my $1000 that I gave them for the down payment. Sadly they have WAY WAY WAY too many super poor reviews for me. SO I felt safest cancelling. I also noticed that safe step really works their reviews here hard, which is a bad sign. And it great that Trust pilot works with scum like this and helps them improve their super poor reputation, So I saved all my paperwork and contract so I can upload it if need be for proof of sale/contract.

I bought safe step walk in tub for 22,000 in may I have had nothing but problems they came out 6 to 7 times to fix it I think I wasted my money they tried to said it was my fault I bought a walk in shower from bath fitter I have it for 7 years with no trouble they think giving me 250 dollars was enough

This is my first review of my safe-step walk in tub. I have given it plenty of time to get used to and I can honestly say, I HATE It!! Worst investment I ever made. I had a shower with a built in seat removed because it was getting difficult for me to get up from the seat. I am having considerably more difficulty getting in and out of this one! So much for “Safe-step”! Door opens in leaving very little room for ingress and egress. Takes a good 15 min. to fill leaving me cold and uncomfortable. The drain is situated so when I step in or out I have to step on it putting it in the closed position. The water valve has no direct on or off between shower and direct flow so it’s by guess and hope for the best. Got out one day, leaving the door open (as suggested) only to hear a ‘dripping’ sound later on that day. Tracked it to the tub. The drain, being stepped on, left the drip to almost overflowing! Had I not been home that day I would have had a flood on my hands. Poor design! I have nothing good to say about this tub! Wish I had my old shower back. All in all, it was much “safer”!

First off, the installers had to come back after being here all day cuz it would not drain. I had told the saleslady and the installer's son when they first got there but I guess no one listens to me. I have never been so disappointed with something in my whole life. $21K for what; nothing but heartache. There are too many buttons to push and not all things work well. The hand-held shower does not have a strong enough water flow. The door is barely wide enough for me; I feel this unit is designed for tall, slender folks. The seat is too far from the front controls. The doorlatch doesn't stay affixed so I ended up with water all over the floor. It never did fill up completely before I was done shampooing and bathing. I feel it must use too much water. The shower curtain kept clinging to my shoulder. One of the smaller side panels keeps popping out? I'm just so disappointed that I probably won't be using it very much so the only benefit is the selling price of the house itself will be higher for my inheritors.

They stood me up on 12-08-2022. When they finally did install it was raining and the grass (yard)!was torn up along with large holes left. No one asked them to park in the yard. I also have a mess around the door frame, I wasn’t shown anything as to how it even works. I took 2 days just cleaning up after them. Jason Mutz refuses to fix. Half the items don’t work

Let me tell you about the experience my parents, and by extension, I've had with this company. We got a tub in late March 2022 to help my father with leg pain and have something safe. While our tub was being installed, the installers almost got into a fistfight in the driveway. My mother was close to calling the cops. They finally finished, and some drywall needed to be fixed, which Safe Step said they would cover. Great! It was so uncomfortable. The first bath, well... it didn't drain quickly. In fact, it took over 30 minutes to drain at the normal drain speed. I'm not sure how that is quick. We called and had the same guy who installed the tub come out and insisted it was fine. Guess what, it wasn't! We had to call again, which was an endless back and forth. Finally, someone came and provided what seemed like a fix. Okay, it worked for maybe two months. At that point, it wouldn't hold water. The only way to hold water was to put something very heavy on the drain. During this time, we also still hadn't the wall fixed. They were, to put it simply, completely ignoring us. After calling every single number, I could find, I finally got someone to listen. They confused me with another customer and proceeded to snap at me for duplicity. They never bothered to look up our address vs. another family with the same last name (Maxwell). I know, shocking! There is more than one Maxwell in the state of Washington! In September, I reminded them of all of our issues, including that we were told our check would not be cashed until we were happy. They cashed it well before we were happy. After endless back and forth, the wall was finally fixed. However, we kept experiencing issues with the tub. We sent letters to the company's president by certified mail in early October. After that, we got some calming lip service but no actual service until December 14th. (Please note that the serviceman was lovely but was delayed by a family emergency, which no one at Safe Step informed us of, making me feel like a horrible person being pushy.) If you want the tl:dr version - They have horrific customer service and treat customers like pests, and you have to beat down the door to get help. The tub, when it works right, is great, but Safe Step Tub is horrific to deal with and has left us highly disheartened.

We referred my mother to safestep in August after our walkin tub was installed and it is now December, 3 months after her installation. We have requested our $500 referral reward every month since with no progress being made. The sales rep tries to correct the situation but hasn't been able to correct the problem.

Your product is not what your sales team is selling, not worth it even if it was half price.