Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

We had our Safe Step installed 1 October 2020 and we had a struck drain problem February 4th. We called for a technician, when he arrived a few days later, he explained how the drain works and what we should do. The drain worked fine until the first week of March. We followed the directions the technician told us but it only worked twice and then stuck again. The only way we could get out of the tub was to climb over the side (not very safe). We have called 4 times over the past 3 weeks for help but no answer and we left messages each time. We are still waiting on our 5th call (on hold for 30 min) then the call hangs up. I called again (6th time) and still waiting! My next call will be corporate HQs and see what happens! This is totally unsatisfactory and unprofessional. I need help now or I will be forced to take more drastic measures.

A Safe Step Walk-in Tub was installed in our home for my 84 y/o Mom on March 19, 2016. The tub has served my Mom well but the shower package she received has been and is a bust and is not like the shower package advertised. We have not had problems with the tub but had I known the lost of a functional bathroom shower would occur, I would have chosen a different model, design, and company. Also, when we have overnight visitors or need to provide accommodations for funerals, weddings or other such situations, we are down one shower. This has been a major problem and disappointment. We requested a shower package replacement or upgrade that has yet to happen as of April 2020. I would still like a functional shower package but I don't need to experience problems like the complaints I have been reading. Regarding this product...Safety "Yes"...Convenience "NO" due to the loss of a functional bathroom shower for my family.

We were told by the salesman at the time of the sale of the tub to us - that any tub repair would be make within 72 hours of request. The installer of the tub also told us that any repairs would be make within 72 hours. We had trouble with the closing and opening handle on the main drain. We started calling about the problem on April 2, 2018. After 3 service calls, 13 telephone calls and 10 days later the handle was replaced. The drain handle works, but the screw handle on the quick drain release knob still comes loose at times. Other than the above, the tub has been functioning great.

Think about it before signing up! We've had our Safe Step Walk-In Tub a few weeks. It has been used 3 times, with problems. Don't make the investment unless you have money to spare. I think of the tub as a giant albatross. Would have been happier with our initial plan to increase the size of our shower, adding a seating area. It would have been a huge undertaking but the end result would have been more workable than what we are stuck with.

was not happy about the install person. they punch hole in my wall. will have to get this fixed and repainted. there is a learning curve on using the tub.

The left foot jet did not work and the control for the foot jets and back jets was installed incorrectly at the factory. It took several calls to get a technician to our house and took a week. The technician said there was glue clogging the left foot jet and the dial for the jets was installed incorrectly at the factory. He was able to unclog the jet satisfactorily but said he could not correct the dial problem. The jets work but you can't rely on the control to tell you when the foot jets and/or back jets are on.

The tub is not what we expected we was told u can lay in it , you have to slide down in it and that is so uncomfortable,especially on your neck and back.Not enough jets, you don’t fill them,And I’ve had some problems with the tub not working at all the guy came out and put a new brain in it. The pad on the tub don’t work ,and trying to get a holt of anyone is near impossible,And the Remote don’t work half the time.

have trouble with rear jets, they tend to spray water out side of the tub. Otherwise I have enjoyed the tub. The door handle can drop down when you exit the tub and rap your shin.