Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

My parents who were 88 and 90 at the time purchased a Safe step walk in tub and paid for the company to install it. The cost was very expensive - more than $20,000 even with their discount. They used it less than 20 times and when they went to sell their house just months later, the inspector found damage and mold from improper installation. A complaint was filed with the company, asking for assistance with the more than $10,000 required to remediate before the house could be sold. We received a one sentence answer in an email that the company would not assume any responsibility in this matter.

I’m sad to say this is not the experience I expected to have. I was drawn to purchase this unit because of the tv commercial with the older lady submerged to her shoulders in bubble bath. That is a lie, unless she was a midget, because in order to relax that low your hind end is of the front of the seating area. Not only am I unhappy with the tub area the shower area is worse. The space to shower in is not big enough to use without hitting the sides while washing my hair and worse than that is the need to put one foot on the seat to wash my private parts of my body. And last, my husband, who is not a large man, can’t use the shower without hitting the drain with his feet. To be honest this is the biggest waste of money I have ever spent. What I paid over 23 thousand dollars for isn’t worth the space it takes up in my home. I will never recommend anyone to purchase this item. I feel cheated.

Installers were professional. The tub i purchased was largest one and looked roomy on sales video. Must have had it in panaramic mode as it is very small and cramped for space i.e. open door climb in sit down and unable to close door as legs in the way. Must stand and scooch far over and lean back to close door. Also i bought in July they said install 8-15-25 but install was 9-4-25. Included free toilet as promotion but they sent wrong size toilet so bathroom now has no toilet but should get a toilet next week. I am stuck with it so i guess i will have to live with its poor design but wanted others who may be considering this tub to be aware of difficulties with getting in and out. They try and sell you on fact it has has lowest step to get in but that does not make up for trouble of closing and opening door while in the tub. DO NOT RECOMMEND

I would like to tell people how horrible this product is. I visited a friend and she has a tub from this company. I am a thin woman (112 lbs) and it was terrible getting in abd out, floor space was half of a stall shower.My friend was not happy with it, company wanted to charge a lot to remove it.

Salesperson lowballed us. When the day came for install, it was 6,000 more. I didn’t do it. They charged me 1,700 of my 4,000 deposit for shipping the tub here and back. I have now reached out 2X via this number over the last two weeks with NO response. Lousy company.

Wish I could give no stars. First, IT WAS 22K FOR A BATHTUB. They say it has lifetime warranty, but they don't do proper follow-ups. Draining issues and not enough warm water. IF THE BATHTUB IS WORTH SO MUCH, WHY IS IT A PIECE OF CRAP? I want a refund. Also, the customer service and the bathtub is crap. DO NOT BUY A BATHTUB FROM SAFESTEP.

We are totally unhappy with our walk in tub the size is too small my husband had MS and can barely close the door it's for hard. You have to turn sideways to even close the door. We contacted the salesman and were told we bought it and there was nothing that could be done to exchange it or just return it. If you aren't able to try it a few days before knowing if you will be happy they should at least give you a trial period. We called the very first day it was installed. I would never recommend them to anyone

ALERT … ALERT … ALERT To all homeowners who are considering having a Safe - Step Walk-In Tub/Shower installed in your home. The text that follows outlines the problems we experienced with FILLING the tub with sufficient hot water. According to Safe-Step, a full tub (by full I expect water above the top jets) will hold around 85 gallons of hot water. After you subtract your body weight for the displaced water (in my case it calculates to 10 gallons of displaced water), the amount of water needed to be at my chin is 75 gallons. Our current water heater is rated at 50 gallons and has a capacity to ‘deliver’ 45 gallons of hot water. Thus; we are SHORT by 30 gallons at best (75 gallons minus 45 gallons). The conclusion in this scenario being; If you, as the customer, are told by your sales person that your 50 gallon hot water is adequate for your new tub, they are WRONG! YOU HAVE BEEN DECEIVED. The questions you need to ask yourself might be; #1). Do I call off the deal before I commit? #2). Do I commit to spending an additional sum of money to upgrade my water heater? This could amount to at least another $4000. We have received ZERO response from ANYONE at Safe -Step (except for our salesperson who can’t even get his superiors to respond to him). It is left in our hands to get the correct phone numbers to call to actually speak to a person. Still working on this 2 months later. We certainly hope that others out there do not fall into the same ‘trap’ as we did. The hot water heater was installed in our NEW condo, 6 years ago. It is a Rheem Hybrid 50 gallon heater. I hardly believe that it is obsolete. Didn't you read the SECOND paragraph in my review. I think I outlined FAIRLY Well. Your (S-S) reply does not address the FACTS as I stated. Are they being refuted as false. I'd like to think 33 years working in Research that I know a little about Science. THE FACTS SPEAK FOR THEMSELF.