Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

SAFE STEP IS GOING TO TAKE MY HOUSE!!! I'm 63 year old disabled woman. I live alone in Sumter County Fl with my dogs. No children, just an older brother left in my original family. I'm now dealing with an impossible situation I am a victim of a predatory sale of a walk in tub from Safe Step Tubs. That means that the Safe Step Tub salesman Greg Bundy who came to my house to make a tub sale knew I was in no condition financially or physically to make an informed decision on a $22,000.00 purchase. Despite knowing I was permanently disabled and scheduled for a heart operation in two weeks, the salesman insisted that a Safe Step Tub would help me medically to reduce my constant pain and allow me to age in place gracefully. I told him how sick I was, just two weeks away from a heart operation for AFIB. That combined with an undiagnosed extreme iron deficiency, left me vulnerable. I told the salesman that I was afraid that I couldn't afford a tub. He insisted and even told me he never saw a Safe Step Tub repossessed. He told me I could get a part time job to pay for my Safe Step Tub in house loan after I recovered from my heart operation. Despite knowing I had been disabled since 2005. I agreed to purchase the tub because I can hardly walk and I am in constant pain. The tub was installed before the loan was approved. Leaving me no way to pay for the tub. That predatory sale turned into a construction lien on my home. That lien is now a foreclosure judgment. I have until Friday at 5 PM to pay $22,000 or I lose my home. I have a modest 2 bedroom one bath home that I paid for myself. I thought I would live out my life here. Despite having equity in my home, there is no way for me to access it. I have no cash to hire a lawyer. I had no idea until yesterday that the judge could actually send my house to auction after the Friday deadline. I have been basically bedbound for the last five years. I only get up for necessities. I have over 50 medical diagnoses. If my home is foreclosed upon on Friday they can send my house to auction, which means I will lose everything I have left in my life. And this is being done to an older disabled senior woman with no other assets, making $2,000.00 a month on Social Security Disability. From a company that takes in 118 Million dollars a year.

Did NOT think through how long it takes to fill. Just have to sit 30 minutes to fill. Buy a walk in shower with seat and jets.

The worse company i have ever dealt with. The measurements the so called doctor took were completly wrong. I could not fit into the tub. Now one month later i am still trying to get my drposit of $2000 back without success. ]

Tub was purchased in January of 2025. The installation did much damage to the walls of the bathroom even though the finished installation was acceptable. After a few months the rain shower head sent a stream of water onto the painted wall soaking to the point where paint began to run. Called customer servic4 and it took several weeks before a service rep showed up. They repaired the loode connection to the wall but said they would order the new shower head and have it sent to my home. After a couple of weeks I contacted customer service rep did not place the order. More recently the door seal began pulling off and customer service was called again. They said they would contact the service tech and have them call me ASAP. It has been over three weeks and have not heard from a service tech, Today, December 31, I contacted customer service again to complain and got the same response. They will contact the tech and have them call ASAP. Bottom line is their customer service sucks. In addition, the product is not all that great. If you select their smaller versi0on and you are over 5 foot tall you can not completely cover yourself with water unless you scrunch down.

The customer service is rude and the company targets unsuspecting elderly. The company hires unprofessional installers. The company pressures elder clients into signing approval of the work. Then will not fix the problems with installation.

After installation the door didn’t seal properly. Water leaked onto the floor which then leaked through floor and onto the ceiling in the living room and kitchen I flled a claim with safe step which was declined. Cost us $1200 to fix it. At one point they sent a technician, he tightened the door. THEN he denied doing anything, but it doesn’t leak anymore.

Run don't walk away from this company. I purchased a "Signature" walk-in and the first install did not have the correct valve and the hand held. The second "install" put the hand held in the wrong place. The third "install" was to put the hand held in the correct place but behind the panel was a hodge podge of drywall that was not green dry wall. I purchased in June and it took until October to get them to fix it correctly. Oh, and at first they said they would give me a quote for the third "install"

My 79 year old father had one of these Safe Step Tubs installed in his house and while he did like it he always complain he was always too cold when using it. After initially seeing it I though the workmanship on the install was pretty lack luster for what he paid for this thing (The caulking work alone was pretty bad, I'd expect higher quality work for the price point.) but I didn't say anything at the time because he seemed to enjoy the tub. Little did I know what a nightmare this tub was going to be.... After he passed away I bought the house and the first time I tried this tub myself as a shower I learned it wasn't installed level so any water that hit the back wall would run right off the side onto the floor. (Installing a curved shower rod after the first time easily fixed that problem.) Next I tried to use the actual tub and while sitting in this thing for 15 minutes waiting for it to fill up I ran out of hot water. (I specifically remember the sales man telling my dad his water heater had plenty of capacity (what a blatant lie). Then winter rolls around and the whole bathroom is incredibly cold... come to find out the installers removed all of the insulation from an outside wall below the tub, pulled back all the blown in insulation out of the attic to run the electrical and didn't bother to put it back in place, as well as removing the insulation and vapor barrier in the crawlspace basement to run plumbing and they just left it bare open to the crawlspace. The worst problem was they removed the toilet to install the tub and must not have even have bothered to put on a new wax ring on because the toilet leaked for two years and ended up rotting out the plywood floor plus the underlying sub floor. Some other things to mention about this tub... Taking an actual shower in this tub is challenging because there is hardly any room to stand.. plus your are constantly stepping in or on the drain. Cleaning this tub is also frustrating because you can't clean half of it from the outside because the door swings in blocking half of the tub, and trying to clean it while in it is impossible because there is no room to bend over. The bottom of the door which you can hardly reach because of the spacing is constantly moldy too. I'm glad my dad enjoyed the tub but I'm also glad he passed away before having to deal with any of the problems this company caused. Do yourself a favor and stay far away from this brand/company.