Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

David gave me excellent customer service! 5 stars 🌟 Fast efficient and friendly as always.

We like the tub.

Great job completed in one day. Done neatly and efficiently. Though price quoted is way over the top but you only realize this when you see the inputs that go in. Its too late by then. U Will have buyers remorse. So check out other suppliers and make a counter offer Their markups are 300% plus if you estimate the material and labor involved.

Installation was great. Customer service fair

The workers tried to make sure the work was completed in spite of all the obstacles that occurred. At the end the work was complete.

The installers did a great Job! Very nice & attitude was great!

The installer was great and friendly as well as the electrical contrators that was sent out with them. Very thoughtful. Being seniors they helped move furniture etc.

A little problem. For one, project was done, great job to that point. The operation was ready for the plumbing & electrical review. The plumber showed up on May 12th at just after 8:00 AM (I was told to expect the electrician on May12th by 4:14 PM-- 24 hours after completion). I hadn't finished my breakfast. Actually a good start, only one person to go. My next contact was some paperwork from the city of Lakeland, FL Building Inspection Division -- Contractor was 200 miles away. Not being familiar with this permit, I checked the paperwork over, found what I thought might be number to call. It wasn't but on 5/26 I got a call from a woman who left a message and I returned the call. We connected, we set up a date 5/30/23 (the day after Memorial Day Update: the electrician came in, did his review and is done. Super experience. The installation crew was very professional, and very knowledgeable. Now for another little problem. I don't think this is yours although it might have happened to someone else. The day of the installation 5/11/23). Initially your crew told me that they wanted a check for $18,324.00. So I made up a check for $18.324.00 so it would be ready when it was needed. Near the end of the installation, there were a couple of parts that were apparently along for the ride. We had a discussion pro & con for installation, etc. In the end, the parts were set up for installment on the tub which turned out to be a little too large for installation and would have required cutting into the tub. That piece -- a kind of shield -- plastic, resin infused, glass whatever was removed and the installation supervisor authorized a $750.00 credit towards the final cost. I then recut my check (#4582) for $17,574.00. The installers used their tablet to copy my check and gave me a payment receipt. Confirmation Number INXP2VSS8K, Payment Type: One Time. I printed the payment information. As soon as the installers left I tried out the tub. I should have taken out notes on the demonstration. Either that or went over to YouTube to see the their demonstration, however, sometimes the language is confusing (non-English speakers.) The next morning, I wanted to have something to tell the first reviewer. The plumber caught me before I finished my breakfast. Afterwards, I checked my online Wells Fargo printout and saw the entry [05/12/23]safesteptubsllc AGNT PYMNT Ray A Waldren $17,574.00. A couple of days later when I was able to drill into the dated entry all I saw was Details: Home Improvements. Over the new several days, there were no changes. However, about 3 or 4 days later a new entry appeared on my online printout finally residing at 05/18/23 Safe Step $17,574.00. Until I could drill into the new entry (it takes a couple of days for details to show anything. When I go to the dated entry I get the following: check number; 4582, date posted: 05/18/23, check amount; $17,574.00, category: checks written. When I drill into icon that gives me access (usually) to the front & back of my check. I get a couple of boxes -- One says: This image cannot be displayed. The other box says -- We are unable to process this request. Please try again later or call for assistance. All in all this does not appear to be a safe step problem, although others might have run across it. I have contacted my bank for their help, your payment handling was done in half the time my bank fouled it and wrongly. Ray A. Waldren