Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

Alaskan BUYERS BEWARE!! I bought this tub for my father in 2020 for an exorbitant price and we have had nothing but problems ever since. The air compressor has broken down and replaced 2 or 3 times; the drain seal was not tight at installation leaking water, unseen, for months into the crawl space causing black mold to form. Each time I have called for repair a so called repair ticket was created but nothing happens. You have to call constantly until you get to a manager before anything happens. Case in point, the air compressor is again not working, I called on September 2, 2025 for repair. Heard nothing, today, October 17, 2025, I called again, verified a repair ticket had been created then was informed that the replacement part had been sent to the repair technician several weeks ago. So the repair tech has the part and the repair ticket but has not bother to call me!! Seems to me this company is only concerned about selling their defective product then actually providing good customer service when a repair is needed. I WILL NEVER BUY FROM THIS COMPANY AGAIN!

The salesperson was great and the product seems fine but terrible customer service. I was informed tub would be installed 3 weeks ago but the night before was informed that UPS lost the tub??? After 3 days of no more info was then advised it was a glitch in their system. Finally tub installed in 2 days but today inspectors arrived but no plumbing or electrical person so inspection failed. Again no calls back to explain what to do next. Worst customer service communication ever!!! Raymond

I purchased a Safestep on June 30, 2025 and I have yet to have them to complete it. They cut too much of my floor, the shower head I'm waiting for and they didn't finish sealing the wall and tub. I called my sales consultant Joe Martinez several times and I have not yet to get a response from him. I did talk with Jennifer Malone and she stated it will be taken care of but no one has come as of yet. I paid good money for my Safestep and got a very bad deal.

My wife was unable to safely use the tub due to her partial paralysis. This tub would probably be great for someone without her disability. I discussed the issue with the corporate office and we came to an amicable resolution. Because we have an oversized shower, there were only minor penetrations for the electrical and plumbing access which I repaired with very little effort; and, I removed the tub without damage to the tub or our walls. The tub pickup is pending the receipt of our signed release.

I had a safe step shower installed August 2023 and now the shower rod keeps falling down. I called the company and was told they do not have a warranty for that. I asked what am I suppose to do she stated they could have someone come put it up for $179.00 an hour I told her no, I wasn't going to pay that. The shower rod should have been screwed in the wall like the safety bar. I wouldn't recommend using this company you put in a shower but do not cover the shower rod that was put up poorly. The only thing that holds it up is adhesive. I contacted Safe Step 12/03/24 customer care after reading their respond. They just repeated to me there is no warranty on the shower rod. I still stand on my complaint about this company.

We were so excited to have our safe step tub installed! It looked beautiful and I couldn't wait to use it. But, every time I tried, something would break. I would call, they would come out. I'd try again and something would break again!! We had the tub for 7 months before I actually had a good bubbly soak. Then the drain started getting stuck. It was almost impossible to open. I called the company and told them to come and get it!! Way too expensive for such nonsense! They said NO!

Wish we hadn't spent $20,000 for this tub. It's tight getting in and out. You have to slump down to get your shoulders in the water. I look at it and can't figure out why it costs that much. The trim looks cheap and the caulk is nasty and the cats hair sticks to it and is hard to clean. Very expensive mistake.

The company did not inform me of their arrival prior to the day before the followup inspection or to confirm install of the handrail like was promised. They changed the delivery and install date, and only gave me one day notice instead of the 4 weeks I originally planned for. The inspection failed because the inspector did not know how to do the inspection. Safe-Step sent their repairman out for the re-inspection, but he said that was not his job (he doesn't work for Maricopa inspection offce), and I have yet to receive a written document of a "passed inspection", from the Maricopa inspection office, and it has been 1-1/2 months. I was not provided with a license # for the contractor. The company asked for an order # and serial # for the tub for which original paperwork did not supply. The down payment I wrote a check for is listed as $4,000 when it was $3,000. Once I learned of the serial # two months later, I learn that the tub is a 2020 model when it was supposed to be brand new. In the meantime, I don't feel comfortable using the tub because I haven't received a "pass" for the inspection, and I want a safe shower/tub before using it. No one was getting back with me despite my phone calls and request through BBB. This is after having already paid $20,000 for the tub. I finally got notification in writing that the tub is safe to use, but that was after two months of waiting after the installation, writing to BBB and Trust-Pilot review. Since writing this review, Safe Step sent me a notice that the tub passed inspection; however, the inspector did not show up in person and went only by the photos provided. The hot and cold water is in reverse, and I was informed that I would need to use the water in the opposite direction with cold on the left and hot on the right. The contractor should've stopped the installation at that time and informed me of this problem and come to a solution for that, but instead told me about this after the install was complete. Instead, they are placing this dilemma on me to resolve. I was also informed that the water heater may not be sufficient for the 50 gallon tub when my water heater is 40 gallon. My water heater is almost brand new, and even if I were to request a 50 gallon one, the plumber told me that a 50 gallon won't fit in the location where the original one is located...this should've been addressed at the time, the salesman should've known that a 50 gallon one would not fit into that space.