Safe Step Walk-In Tubs & Showers Reviews | Read Customer Reviews of safesteptub.com

Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

3.6788 reviews
Therapy & Senior Health
618 Grassmere Park #16, Nashville, Tennessee

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Safe Step Walk-In Tubs & Showers

About Safe Step Walk-In Tubs & Showers

The Safe Step® Walk-In Tub Company was founded on a commitment to the safety and well-being of seniors and others with mobility issues—because everyone deserves to bathe with peace of mind.Safe Step is American-owned and operated, and all our walk-in tubs and walk-in showers are made in Tennessee. As North America's #1 Selling Walk-In Tub, these unique tubs offer superior safety, therapeutic amenities and quality craftsmanship in the home. Safe Step is the only walk-in tub company that is Ease of Use Certified® from the Arthritis Foundation.Safe Step understands the difficulties that our customers face each day, so we designed our walk-in tubs and showers to help you bathe on your terms again. The Walk-In Tub is designed with thoughtful safety features, including an ultra-low step-in, no-strength locking handle and grab bars. Therapy features include hydro-massage jets, MicroSoothe air jet therapy, a heated seat and backrest, aromatherapy and more. The Hybrid, our most popular Walk-In Tub, offers versatility with a safe seated tub and an indulgent rainfall shower head. The Walk-In Shower delivers safety and style with a non-slip base, grab bars, design-forward wall options and built-in storage.Designed to meet your accessibility needs, these tubs and showers are engineered to fit in the space of a traditional bathtub, saving you time and money during installation. We take pride in delivering the highest quality products and unmatched customer service with what we call the "Safe Step Difference."

Safe Step Walk-In Tubs & Showers (safesteptub.com) has 788 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: safesteptub.com
Website: safesteptub.com
Category: Therapy & Senior Health
Location: Nashville, Tennessee
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 33% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Safe Step Walk-In Tubs & Showers reviews

Showing 381 reviews with 5 stars · Clear filters

Ray W.
Aug 2, 2022
Great professional team of installers
Great professional team of installers. Friendly and very patient in explaining how to operate our newly installed tub. We’re very happy with the product.
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Paul M.
Aug 2, 2022
The team installed my unit on the…
The team installed my unit on the estimated day and was responsive with my concerns of a leak. The team was very professional at all times.
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Ron M.
Jul 30, 2022
The installation was done very well
The installation was done very well. We are very pleased with it and the differance between stepping into the shower from the tub is a big deal as you get older. The step into the shower is about 3 inches as it was over a foot and a half to get into the tub. My wife had fallen three times in tub. Awsome job.
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Sancho M.
Jul 26, 2022
Excellent service.
Excellent service.
Response from Safe Step Walk-In Tubs & ShowersJul 29, 2022
Thank you, Sancho!
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Dorothy A.
Jul 23, 2022
FANTASTIC PRODUCT AND INSTALLER
FANTASTIC PRODUCT AND INSTALLER We have been really happy with our Safe Step Tub. The work was completed in a timely manner; in fact, much earlier than expected. The installer and his crew showed up on time and wasted no time in setting things up. I was amazed at the lack of dust and no Debrie was missed. We had a small area to work in; yet he was able to remove all the old shower enclosure and glass doors and also cut out part of the wall. When all was completed; everything was perfect! We love our new bathroom and all the new, easy to use, new features. Thanks to all who helped make this a perfect and easy transition from old to new!
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Mike C.
Jul 21, 2022
Trust this contractor, excellent value.
High quality product installed by excellent craftsmen in record time… only one day! Final inspection yielded no discrepancies and a terrific shower 24 hours later with minimal cleanup. Final assessment: EXCEEDED EXPECTATIONS, satisfied customers.
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Ed P.
Jul 19, 2022
A great job
A great job, The tub was installed and operating in 4-5 hours. we waited to the next day for a trial run as some silicone sealer needed to set. the tub exceeded our expectations. a truly step up. all the features work well. a real addition to our condo.
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Sandi
Jul 16, 2022
From start to finish, a great experience!
The initial presentation was lengthy, but informative. After purchasing we were given a timeline detailed with what to expect and it was exactly as promised. Installation went well, but they marred my bedroom door trim a bit accidentally, but old English fixed it right up. The electrician didn’t show up for a week to run power to it, so I couldn’t use the jets (only water) the first week. Safe Step refunded us $200 for the delay which I never expected. It hasn’t been used fully enough to evaluate further, but the purchasing, installation, customer service and their effort has been excellent. You are treated like family. Thank you Safe Step. I will add another review in the future after a few weeks of usage.
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