Safe Step Walk-In Tubs & Showers Reviews | Read Customer Reviews of safesteptub.com

Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

3.6788 reviews
Therapy & Senior Health
618 Grassmere Park #16, Nashville, Tennessee

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Safe Step Walk-In Tubs & Showers

About Safe Step Walk-In Tubs & Showers

The Safe Step® Walk-In Tub Company was founded on a commitment to the safety and well-being of seniors and others with mobility issues—because everyone deserves to bathe with peace of mind.Safe Step is American-owned and operated, and all our walk-in tubs and walk-in showers are made in Tennessee. As North America's #1 Selling Walk-In Tub, these unique tubs offer superior safety, therapeutic amenities and quality craftsmanship in the home. Safe Step is the only walk-in tub company that is Ease of Use Certified® from the Arthritis Foundation.Safe Step understands the difficulties that our customers face each day, so we designed our walk-in tubs and showers to help you bathe on your terms again. The Walk-In Tub is designed with thoughtful safety features, including an ultra-low step-in, no-strength locking handle and grab bars. Therapy features include hydro-massage jets, MicroSoothe air jet therapy, a heated seat and backrest, aromatherapy and more. The Hybrid, our most popular Walk-In Tub, offers versatility with a safe seated tub and an indulgent rainfall shower head. The Walk-In Shower delivers safety and style with a non-slip base, grab bars, design-forward wall options and built-in storage.Designed to meet your accessibility needs, these tubs and showers are engineered to fit in the space of a traditional bathtub, saving you time and money during installation. We take pride in delivering the highest quality products and unmatched customer service with what we call the "Safe Step Difference."

Safe Step Walk-In Tubs & Showers (safesteptub.com) has 788 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: safesteptub.com
Website: safesteptub.com
Category: Therapy & Senior Health
Location: Nashville, Tennessee
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 33% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Safe Step Walk-In Tubs & Showers reviews

Showing 108 reviews with 4 stars · Clear filters

Molly S.
Mar 21, 2018
Nice people to work with
Nice people to work with
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Gil
Mar 21, 2018
50 gallon hot water tank not quite…
50 gallon hot water tank not quite large enough. Could use slightly larger
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Sharon
Mar 21, 2018
Haven't really got to use but 1 time so…
Haven't really got to use but 1 time so far due to health issues but did enjoy it the first time I used it.
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Lola
Mar 21, 2018
Still learning how to use...and do feel…
Still learning how to use...and do feel safer when bathing. Always was a 'shower person' and am trying to work out how to do that in a safer environment, but hope to do that with an around the tub short shower curtain???? Shower head did get stuck last night until finally loosened by continual up and down movement of hose got it loose. Hoping for no damage by that movement.
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Oliver and P.
Mar 21, 2018
We had a walk in shower installed
We had a walk in shower installed. The installers was very friendly and knowledgeable of their product. We felt the price was high based on the size of our shower. The salesman gave us the wrong panels, but my wife like the panels and we excepted them.them.We gave 4 stars based on price and wrong panels.
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Wayne and T.
Mar 21, 2018
I enjoy the Tub
I enjoy the Tub, but it uses a lot of hot water to fill. Even with a 50 gallon hot water tank, I have to do a partial fill, then wait 10 minutes or so for the hot water tank to generate more hot water to finish the fill. However, once filled, I love the time in the tub. I plan to buy a tankless water heater. Second, I wish I had waited a month and purchased the 2018 model. The headrest and towel bar on the door are great new features...I just don't have them :-(. Third, even with the hot water problem, I wish I had bout the larger tub. I'm 6 feet tall and weigh 240.Getting in and out the the door is a little tight. But it works. Last, The advertisement works. I can now enjoy the joys of a bath with out having to crawl in and out of a standard tub.
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Nancy
Mar 21, 2018
I'm quite happy with the tub
I'm quite happy with the tub. However, I had to pay a company $130 to come to repair my pocket door that was slammed in so hard by one of the installers. I told them about my damaged door, buy they said he didn't do it. I was right there when I saw him slam that door and another door to the garage. I told him to stop slamming my doors so hard.
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Chace and L.
Mar 21, 2018
Well to be honest it was a different…!
Well to be honest it was a different experience to bathe! The unit needs to be about 6 inches wider and 4 inches shorter to compensate for volume to enable larger people to bathe easier! I noticed door is bending out at bottom and gasket doesn’t contact unless latch is fully engaged which could be a problem later on if gasket loses integrity! Otherwise it’s a good unit but just to narrow! It really helps with our lower arthritis pain!
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