Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

I just had a conversation with a representative of this company, he was calling to confirm a bid appointment.  He demanded that three people be on site, me being the owner of the home was trying to get a tube for my mother. I being the owner am the only person who would be allowing and paying for the install….he was demanding that I have my wife and my mother there in order to come out and give me an estimate and it was not negotiable… I told him I was the owner of this home again and it was up to me and me only….he was very demanding and told me that this was safe steps demands, and told me that this company might not be a good fit…. if this is the type of employee’s you have operating your company I hope you guys go out of business ….all I can say is it was rude.

If you are an older adult, like I am, and rely on the convenience of a walk-in tub--please read this before you invest in a safe step tub. The service response to get your tub fixed if something goes wrong, may run into months of false promises. In general, you will be without a tub for a while and if this is your only means of bathing--well.. I waited a few years before I took out the hefty $22,000 out of my retirement (tub, fix the floor after existing tub removal, IRS taxes) because I could not get in and out of our state-of-the art Kohler jetted tub. I was really enjoying my safe step tub until--disaster--the door of my tub started leaking profusely--water everywhere. Please note, if you suffer from a disability you are trapped in your tub until the water drains out and/or help arrives. I now deeply regret having bought the safe step tub. Instead, I really should have researched into other ways of getting into my existing Kohler tub. I called the service department on September 3, 2022 to request service--that is when I entered the gates of the deep abyss of hell. We were told to make sure we cleaned the lining of the tub carefully, because if the technician came out and found that we were at fault for not cleaning the tub linings with alcohol and a cotton swab, we were going to be charged $179/hr for the service call. We were also told that if there was a plumbing issue, per the manual, that this was not covered, even though Safe Step did the plumbing to hook up the tub to my existing water/drain line. People, I am disabled and my husband has arthritis--the poor soul got down on hands and knees and cleaned the door lining five times. We removed a label lodged in the lining that was not removed during the door installation, but still the door was leaking. For three weeks, I called and requested service, but all my plaintive requests were met with empty promises of call backs in 24 hours and 48 hours. Finally, I went on the safe step website and talked to the virtual lady. On September 30, 2022, I finally received a call from a service technician who agreed to check the tub on October 3, 2022. The technician determined that we needed a new door. Apparently, the door handle and the door have knobs that, if not installed correctly, can cause leakage and door failure. The technician said the door would be delivered to our home in 5 to 10 business days. Again, after many desperate calls and finally speaking to the Service Manager, the door was delivered on October 19 with the promise that door installation ticket was sent to the technician. To date, November 7, 2022--I am still waiting for my tub to be fixed. The service technician did comment that he and his son were the only service techs in my area, and that we were lucky to even have him come out because why does safe step think that the service techs would forgo an installation to do a 2-hour service call. Apparently, the safe step service department has quite a dysfunctional business model. There is a call center for the different regions with the base in Nashville. The call center sends out the service request to the region listed per your zip code. I was told by the Nashville people they could not find my account and was questioned as to whether I really did own a safe step tub. Please don't let this deter you, be persistent, but kind. These are just call center people with no power but email. The service center in your region sends the ticket to the technicians. The technicians are the ones who determine who, when and what service tickets they will honor. Sounds like somebody at the safe step headquarters really needs to take a step back and review their business model. They are raking in oodles of money from installation from unsuspecting older adults and skimping on their service and warranty requirements. I have never met any other company, that has no control over their service schedules and rely on contractors who get paid by their service and installation calls to determine who gets serviced when. Boo on you Safe Step.

The air jets haven't worked for about a month now. Called and left 3 messages, no reply. Found out we didn't have the right number to call (???). Finally was given the correct number and finally our call was returned. Been playing phone tag with the repairman for about a week as he called twice on the day he was in the area and unfortunately we were not home. Set a date for today (Monday 10-24-22) and he was a no show...no call or text or anything. Not to mention one side of the tub wall was cut jagged (not smooth like the other side) and on that same side our wall is messed up. Will have to call a professional to fix the wall as we are not sure how to fix it now. I was going to let that part slide, but I am really frustrated now. For the price we paid for the tub we could have had a new car...wish we had bought a car instead. At the end of this review it asks for our order number so the company can identify us and reply. I have looked through our papers and can not find a order number, just the name of the rep which is Dan Pospisil.

We, purchased Walk-In- Tub with Shower in February. Very, dissatisfied. Trouble, with it leaking. Second, time now. Call, to report it. The, people are’nt very nice. The, way they treat you. Called, numerous times to complain. Every, time give us a different story. Can’t, use the tub. Paying, all this money for something we can’t use for full capacity. Don’t, stand behind their product.

Update October 12, 2022 Still no corporate reach out. After a year with no resolution from Safe Step, I had the tub taken out today. The demolition guy said this happened often. It’s obvious Safe Step does not care after they get your money. I want all to be warned that this is not a good product. Rated 1 out of 5 stars Jul 23, 2022 Still No Satisfaction Just want to update that I still have received no follow up regarding the inward swinging door that makes accessing the tub a major feat for me. This was a concern when the salesman was making his pitch but he assured me the door was no big deal. I am now paying someone else to remove it as it is too painful for me to use. I have psoriatic arthritis and if you have any flexibility issues this tub is NOT for you. I make sure and let everyone know not to buy one every chance I get. I have gathered corporate dues not care as the follow up call I was told was coming never came. I did get a hard copy of the paperwork finally after about six months. Don’t bother with your cursory apology asking me to make contact. You have my info, call me if you want to make it right. I will continue reviewing negatively every time I get the chance. I will be glad to update my reviews should I ever get satisfaction from Safe Step. I’m not holding my breath but I guess one could be surprised. Ronnica Henry

Do not do business with this company! The company does not answer any calls after installation. RUN AWAY!

If I could rate u a zero. No doubt spent 28 grand for what couple months later not working took two months to show up and he was a waste of time day later still a problem.

Tub leaked called safestep customer service couldn't get it resolved requested to speak to a manager Said someone would call and make an appointment to come out. She advised she would let them know that we can't bathe. Well it's 3 days now and still have not received a call to set up an appointment.