Dave
Inaccurate Description for Dolly
I ordered a heavy duty motorized Trailer Dolly. According to the website, it would work for the hitch weight and overall weight of my trailer. When received, it would not work. I contacted "Jon the Parts Guy" to see if it was something I was doing wrong. I provided a full spec sheet for my trailer and offered pictures showing my flat, level paved parking area. He informed me that there is a "typo" in the online and that the unit would not handle my trailer. My hitch weight is 720 Pounds. The description says it will handle 750 pounds. My trailer weighs 7400 with tanks full...tanks are empty. Here is Jon's Email to me. Hello, This is a typo in the ad. I will have to get that changed it should state only 700LB's. The 10,000 unit from us is not going to work if the our other unit doesn't work as the Hitch weight doesn't change from unit to unit. The weight it can pull is the only thing that changes. So this will not work for you if the other one doesn't. I have been a specialist in this item for 4 years now, I know that it seems like it would work but the weight that our unit is made compared to the Parkit 360 unit is where the Ball hitch is and we can't just change that. So really going with the 10,000 LB Parkit 360 is going to be the best item for what you are trying to do. Please fill out that claim ticket so that they can work out the exchange out with you. Have a good day. Thanks Jon the parts manager Based on this, I never should have, nor would I have purchased a unit that based on its specs would not work. So, long story short, I got to pay to ship the unit to me ($183.21) and pay to ship it back ($183.21). If the description is inaccurate, I think they should have paid the freight as the error was theirs. Please note, the hitch weight listed on their website is still 750 pounds, not the corrected 700 pounds that Jon said it should be. Now, I will give them credit for not charging me the restocking fee which would have been another $300! Bottom line, I spent $366.42 for something that will not do what the online description says it will.


